KAIZEN Asset Management Services is a leading property management firm in Dubai, is seeking a detail-oriented and results-driven individual to join our team as an Excellence Officer. At Kaizen, we are committed to continuous improvement and delivering exceptional quality in everything we do.

Responsibilities

• • • Respond promptly and professionally to customer inquiries and complaints via phone, and email.
    • Provide accurate information about our properties, amenities, and leasing options.
    • Assist customers in navigating our online platforms and resolving any technical issues they may encounter.
    • Coordinate with other departments to ensure timely resolution of customer issues and requests.
    • Maintain detailed and accurate records of customer interactions in our CRM system.
    • Gather and analyze customer feedback to identify areas for improvement and recommend appropriate actions.
    • Collaborate with the marketing team to develop and implement customer engagement initiatives.
    • Stay updated on industry trends, market conditions, and competitors to provide valuable insights to customers.
    • Conduct customer satisfaction surveys and utilize feedback to improve our service delivery.

Requirements

• • Bachelor's degree in Business Administration, Engineering, or a related field
  • Excellent analytical and problem-solving skills.
  • Attention to detail and ability to manage multiple projects simultaneously.
  • Excellent communication and interpersonal skills.
  • Proficiency in using quality management tools and software.
  • Strong organizational and project management skills.
  • Ability to work both independently and as part of a team.
  • Commitment to continuous improvement and excellence.