Who will you be working with?

You will join the Services organization supporting locomotive fleets across the EMEA region. The team collaborates across Engineering, Fleet Management, Commercial, Program Management, Field Services, and Customer leadership teams.
As the primary customer-facing leader for quality and reliability, you will work daily with both internal cross‑functional teams and customer organizations at all levels to drive fleet performance and long-term service excellence. You will also interface closely with Service Leaders, Fleet Program Managers, and Quality teams across the Wabtec matrix.

How will you make a difference?

As a member of the Regional Services & Quality team, you will be responsible for owning and driving delivery on quality, reliability, and performance outcomes for locomotive fleets across the EMEA region.
You will serve as the primary point of contact for all customer issues related to quality, reliability, service performance, and warranty. You will lead strategic problem-solving efforts with Engineering and Services to ensure long‑term improvements and solutions are built into future locomotive production and parts.
Your role is key to supporting new service program launches, implementing reliability programs, managing certifications, and coordinating field tests. You will drive operational excellence and foster strong partnerships through leadership, communication, and continuous improvement. You will also lead a regional team responsible for technical training, reliability coordination, shop quality results, and field program management.

What do we want to know about you?

• Bachelor’s degree from an accredited university or college
• Minimum 5 years of experience in engineering, manufacturing, or a technical leadership role
• Minimum 5 years of additional experience in locomotive field services, manufacturing, or maintenance
• Extensive locomotive product and technical knowledge from day one
• Fluent in English 
• Proficiency in MS Office applications
• Ability to travel up to 25% across the region
• Legal authorization to work in Kazakhstan

Desired Qualifications:

• MBA degree
• Strong business and financial acumen
• Demonstrated experience resolving technical problems and leading programs or projects
• Proven project management skills; ability to document, plan, market, and execute programs
• Prior leadership or managerial experience
• Knowledge of locomotive service operations or customer operations
• Strong communication and influencing skills; ability to interface at all organizational levels
• Ability to manage multiple priorities and deliver on time
• Strong interpersonal and leadership capabilities
• Commitment to customer satisfaction
• Technical expertise with analytical strengths
• Six Sigma Greenbelt/Blackbelt certification preferred
• Additional languages beyond English are a plus

What will your typical day look like?

• Lead quality and reliability efforts to ensure service excellence for assigned customers
• Serve as primary point-of-contact for operational, quality, and reliability topics
• Manage customer communication on fleet performance, warranty, reliability programs, and investigations
• Collaborate with Engineering, Fleet Management, and Program teams to identify root causes and drive solutions
• Prioritize engineering improvement projects; ensure cut-ins into future locomotive builds or parts
• Monitor and support engineering project progress to achieve case age targets
• Manage the Service Team L1 & L2 Certification Program
• Lead and participate in Six Sigma initiatives
• Maintain tracking tools such as CCD, Reliance, and others; generate project plans to meet fleet targets
• Support development and execution of regional Service growth strategies
• Coordinate detailed workscopes, schedules, and cost plans for modification programs
• Liaise with Fleet Program Managers, Project Managers, and Material Leaders for FMI planning
• Support planning and execution of field tests (FTONs)
• Lead delivery of reliability programs for assigned fleets
• Conduct post-project analysis to evaluate FMI impact on reliability, cost, and productivity
• Drive continuous improvement processes across all operations connected to service and warranty
• Provide leadership, development, and coaching for FPMs, Technical Trainers, and Reliability Coordinators
• Lead Quality Leaders to achieve shop operational quality metrics (repeater rate, RX reissue rate, craftsmanship, compliance, training)
• Ensure timely completion of performance reviews, salary planning, coaching, and disciplinary actions where needed
• Promote service quality, technical excellence, and operational alignment with customer and company priorities
• Represent both customer and company interests with sound judgment and leadership

What could you accomplish in a place that puts People First?

At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.
 

Who are we?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.

Culture powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

Need accommodation? Just let us know - we’ve got you.