Service Clinical Application Specialist (IVD)

Location: Kazakhstan

Responsibilities:

• Analyze application issues from distributors and end users and provide clear solutions.
• Escalate complex cases to regional support when needed.
• Conduct product and application training for local distributors.
• Evaluate distributors’ service skills and ensure proper support for end users.
• Provide on-site and remote application support to key customers and KOLs.
• Build good working relationships with doctors and laboratory staff.
• Follow up on open application issues and customer requests.
• Work closely with local internal teams and external partners.
• Prepare training materials and deliver trainings for distributors and end users.
• Support internal trainer development and education events.

Requirements

• 3+ years of work experience in a clinical laboratory, preferably with such IVD products as hematology, serology or similar fields.
• Good understanding of IVD product principles and clinical use.
• 3+ years of experience in an IVD company or distributor in an application or technical role.
• Experience in customer support and relationship management.
• Experience in technical or application training.
• Experience in on-site troubleshooting and technical support.
• Strong communication skills with doctors and laboratory customers.
• English – intermediate or higher (for training materials and regional communication).
• Willingness to travel within Kazakhstan.