As the F&B Boutique Manager, you will be responsible for the growth of your business, leading the team, developing clients loyalty while ensuring compliance with the Brand’s business strategy and image

CONTEXT & ENVIRONMENT:

This is the first Fragrance & Beauty (F&B) boutique in the CIS region, opening in Almaty, Kazakhstan.
CHANEL boutiques are the heart of the brand’s vision. The F&B Boutique Manager plays a pivotal role in conveying CHANEL’s story to clients and delivering a client journey that delights and inspires. By galvanizing sales growth and driving operational efficiencies, the Boutique Manager motivates the team to embody CHANEL’s vital behaviours—laying the foundation for the leaders of tomorrow.

KEY PARTNERS:

Reporting to the , the Boutique Manager has several key partners:

Internally: F&B Boutique Management teams and F&B Retail Management (e.g., Operations, Training, VM, Marketing & CRM).

Externally: suppliers and the luxury retail local community.

IN THIS METIER, WE ARE ENERGISED BY: 

Communicate vision, strategy and clear direction to retail staff Motivate and retain the boutique team membersSupervise the organization and the team efficiency, monitor objectives, encourage teamwork, share knowledge and expertiseSupport team members in their individual development and coordinate with training team on individual needsPilot and coordinate all the activities of the Boutique in accordance with the strategy and objectivesEnsure the business strategy is understood and deployed in the BoutiqueControl, monitor, share and report the business financial and budgetary indicators relating to the results of the BoutiqueDevelop and coordinate the sales to achieve the business objectives in accordance with the budget and the defined action planAnalyze the sales and take the appropriate corrective actionsEnsure excellence in client service in accordance with the Brand's standards: create a unique experience for each clientSupport the sales team on the shop floorStrongly encourage the team to manage, use and develop the client databasePut in place strong CRM and clienteling action plans at boutique level to engage and retain clientsCoordinate animations installation, maintenance needs, events organization acting proactively and putting in place initiatives at boutique level to strengthen the client experienceEnsure the retail space is well maintained and the Visual Merchandising guidelines are respectedOversee day-to-day operation of the boutique and solve operational issues with the support of the retail managerEnsure the stock is effectively managed and that the control procedures are implemented to anticipate and limit variationsEnsure company policies and procedures are respected in the boutiqueLiaise with suppliers on boutique suppliesPlan and take necessary steps to have optimum stock levels and maintain inventory discrepancies at the lowest possible level.

HOW WE CREATE AN IMPACT:

We contribute to leadership & people strength by inspiring the Boutique team and instilling an agile mindset to prepare future leaders. 

We contribute to brand performance by ensuring the implementation of the House strategy, ensuring that the boutique environment and product assortment reflects the vision and spirit of CHANEL.

We contribute to client engagement by upholding the ultimate luxury experience and embodying the Chanel Relational Promise.

We contribute to financial health by galvanising sales growth and driving efficiencies.

KEY COMPETENCIES & REQUIREMENTS: