SFA Support Specialist

Ферреро Казахстан Казахстан, Алматы 2025-07-08 10:43:21
Откликнуться на almaty.hh.kz

Описание

Обязанности:
  • Оказывать третью линию поддержки при обращениях пользователями напрямую: помощь с доступом, навигацией, простыми техническими вопросами
  • Быть центром экспертизы: предоставлять методологическую поддержку, отвечать на вопросы по функциональности и отчетности
  • Обновлять пользовательские инструкции, обучающие материалы и презентации
  • Формировать и поддерживать backlog всех поступающих задач с указанием приоритетов
  • Выполнять первичную проверку корректности данных (аудирование системы SFA)
  • Участвовать в UAT (User Acceptance Testing) новых функций и изменений
  • Коммуникация с сервис-провайдерами по вопросам технической поддержки и доступности системы
  • Выезд в поля к пользователям с целью оценки работоспособности системы в торговых точках: верификация данных отчетности
Требования:
  • 1-3 года опыта работы в поддержке пользователей, системах автоматизации продаж или администрировании цифровых инструментов.
  • Опыт работы с системами автоматизации продаж (SFA)
  • Опыт работы с базами данных
  • Отличные коммуникативные навыки
  • Аналитические навыки
  • Знание английского языка на уровне Intermediate
Откликнуться на almaty.hh.kz

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Карточка вакансии:

  • Должность SFA Support Specialist
  • Размещено: 2025-07-08 10:43:21
  • Город Казахстан, Алматы
  • Зарплата:
  • Компания: Ферреро Казахстан