Customer Support Specialist

Starting salary from 500 $ per month during the training period and probation period with a gradual increase up to 1000 $ per month for the first year and more for the second year based on performance

Please note: Salary is shown after all taxes have been deducted

ТОО OUTSOURCE PRO

Выплаты: раз в месяц

Опыт работы: не требуется, приветствуется опыт взаимоотношений с клиентами

Полная занятость

График: 5/2

Рабочие часы: c 17:00 по 01:00 по времени г.Алматы, Казахстан (09:00-17:00 по времени г.Нью Йорк, США)

Формат работы: на месте работодателя из офиса

Who We Are:
At GMY Consulting Group, we’re more than just an outsourcing provider — we’re a people-first company. We support U.S.-based businesses across industries like e-commerce, healthcare, and software development with tailored services such as Amazon PPC management, bookkeeping, medical billing, graphic design, customer service, personal assistance, and more.

Our global team blends innovation, creativity, and efficiency to deliver exceptional results while building meaningful partnerships. We foster a friendly and professional environment where individuals are encouraged to lead with initiative, take pride in their work, and continuously grow.

About the Role & Who We’re Looking For:
We’re seeking talented, motivated individuals to join our dynamic Client Operations team — supporting U.S.-based clients in sectors such as healthcare, e-commerce, and tech.

As a Client Operations & Support Specialist, you’ll start by mastering core responsibilities like accurate data entry, managing operational tasks, and responding to client inquiries via apps, email, and phone — all while maintaining a high level of professionalism and customer satisfaction.

Depending on your interests and strengths, you may grow into one of the following career paths:

• Medical Biller – Review medical records and superbills, enter procedure and diagnosis codes (ICD/CPT), submit claims, follow up on denials, and communicate with insurance providers and patients.
• Claims Adjuster – Analyze and process insurance claims, investigate missing or incorrect information, collaborate with carriers, and resolve claim denials or disputes.
• Data Analyst – Compile and analyze large sets of operational data, generate reports and dashboards, and deliver insights that support business decisions and performance improvement.
• Personal Assistant – Provide administrative support to executives or clients, manage calendars and travel arrangements, organize tasks, and ensure smooth day-to-day coordination.
• Amazon PPC Specialist – Create and optimize Amazon advertising campaigns, analyze performance metrics, manage ad budgets, and help clients improve product visibility and ROI.

What We’re Looking For:
This is an ideal opportunity for someone who is:

• Eager to grow in Client Operations and specialize in one of the above tracks
• Detail-oriented, reliable, and organized
• A strong team player who thrives on accountability
• Fluent in English with written and verbal communication skills
• Computer literate and comfortable learning new tools
• Quick to learn and attentive to detail

No prior experience? No problem. We provide full training and a clear path for career development.

Why You’ll Want to Join Us:

• Hands-on experience that builds a well-rounded professional skillset
• Training on all tools and systems used daily
• A collaborative, supportive team culture
• Long-term growth opportunities with a company that values your success

Schedule:

• Full-time: 9:00 AM – 5:00 PM (EST/New York time)
• Almaty time:
  • 18:00 – 02:00 during Daylight Saving Time (March–November)
  • 17:00 – 01:00 during Standard Time (November–March)
• On-site position from our office

What We Offer:

• Paid training
• Competitive salary + performance-based bonuses
• Paid taxi ride home
• Open to university students

Please submit your resumes in English. We will provide free training, so candidates with no or little experience are welcome to apply.

Ключевые навыки

• English — C1 — Advanced
• MS Excel
• Good communication skills
• Client supports oriented