Driver Recruitment Specialist (Process Optimization)

I. General Information

• Job Title: Driver Onboarding Specialist – Process Optimization

• Division & Department: Back Office – Driver Supply

• Reports to: Driver Acquisition Team Lead / Manager

• Rank: T7

II. Job Objective
The Driver Onboarding Specialist ensures smooth workflow from driver interview → training → contract signing. This role focuses on streamlining onboarding processes, optimizing workflows, managing risks, and implementing automation to ensure maximum conversion and efficiency.

III. Key Responsibilities

Process Design & Optimization

• Map and streamline the onboarding workflow from interview scheduling → training → contract signing.

• Identify bottlenecks and design solutions to minimize drop-offs.

• Apply automation tools (CRM/ATS, notification, scheduling) to reduce manual work.

Onsite & Risk Management

• Coordinate logistics for interviews, training sessions, and contract signing.

• Manage onsite activities (venue setup, attendance tracking, trainer coordination).

• Anticipate risks (no-show candidates, delays, system issues) and prepare backup solutions.

Performance Tracking & Reporting

• Monitor key metrics: show-up rate, training completion, contract signing rate.

• Analyze drop-off reasons and propose improvements.

• Report onboarding performance weekly to Team Lead/Manager.

Collaboration & Training Support

• Work closely with recruiters, trainers, and operations to ensure smooth handover.

• Train and guide collaborators who execute daily tasks (calling, scheduling, preparation).

• Ensure compliance with SOPs and quality standards.

IV. Job Requirements

• Bachelor’s degree in Business/Operations/HR.

• 2–3 years of experience in recruitment operations, process optimization, or project management.

• Strong skills in workflow design, automation tools (Excel, CRM, scheduling software).

• Excellent organizational, problem-solving, and risk management skills.

• Can work under pressure with strong ownership mindset.

V. KPIs

• Interview → training → contract conversion rate.

• Accuracy and timeliness of process execution.

• Number of process improvements/automation deployed.

• Stakeholder satisfaction (trainers, recruiters, drivers).