Key Responsibilities

Technology Leadership & Strategy

• Develop and execute the hotel’s IT strategy in alignment with Marriott International standards and business objectives
• Act as a strategic advisor to executive leadership on technology innovation and digital transformation
• Identify opportunities to enhance guest satisfaction through technology solutions

IT Operations Management

• Oversee daily IT operations, including networks, servers, PMS, POS, and telecommunications systems
• Ensure maximum uptime, performance, and reliability of all systems
• Manage IT vendors, contracts, and service-level agreements

Cybersecurity & Compliance

• Implement and maintain robust cybersecurity frameworks and data protection policies
• Ensure compliance with Marriott IT standards, GDPR (where applicable), and local regulations
• Conduct regular risk assessments and audits

Guest Technology Experience

• Ensure high-quality guest-facing technologies including Wi-Fi, in-room entertainment, and mobile services
• Monitor and continuously improve digital guest touchpoints

Team Leadership

• Lead, mentor, and develop the IT team
• Foster a culture of innovation, accountability, and service excellence
• Manage staffing, training, and performance evaluations

Project Management

• Lead IT projects such as system upgrades, new implementations, and property renovations
• Ensure projects are delivered on time, within scope, and on budget

Budget & Financial Management

• Develop and manage the IT budget
• Optimize costs while maintaining high service standards

Why Join Us

At The Ritz-Carlton, Almaty, part of Marriott International, you will be part of a world-renowned luxury brand committed to excellence, innovation, and exceptional guest service. This role offers the opportunity to lead technology initiatives in one of Kazakhstan’s premier hospitality destinations.