We are an IT company with offices in 5 countries: Armenia, Brazil, Hungary, Kazakhstan, and Cyprus. Our team consists not just of skilled professionals, but true enthusiasts of digital business transformation. Constantly improving, we create a product that has already been chosen by entrepreneurs in 81 countries — and this is just the beginning.
We are currently looking for a Junior Onboarding Manager to join our office team in Almaty.
Strong communication skills; ability to clearly, structuredly, and professionally convey information to clients
Native or fluent Russian with excellent written and spoken communication skills
Confident Excel skills at an advanced user level (formulas, tables, filters, basic analytics)
Understanding of how software products and online services work; advanced computer skills
Responsibility and proactivity (willingness to communicate extensively with clients and support them)
Client Current State Analysis
Analysis of current settings, existing use cases, business processes, pain points, and goals
Requirements Gathering and Formalization
Collecting and formalizing client requirements
Aligning the technical specification (TS) with the client, defining scope, priorities, and expected outcomes
Implementation Planning
Creating a customized implementation plan considering the client’s business specifics, number of branches, staff, services, and launch timelines
Client Data Preparation Coordination
Monitoring timely and accurate completion of required files, checklists, and forms by the client
Verifying data before transferring it to the implementation team
Task Assignment and Control
Assigning tasks to implementation specialists
Managing system setup tasks and individual training sessions within paid implementation projects
Client Training Organization
Registering clients for implementation department webinars
Coordinating participation in training activities and monitoring training completion
Client Communication and Support
Supporting clients throughout all implementation stages
Prompt responses via Intercom / WhatsApp
Calls and meetings with clients (telephony / Google Meet / Zoom)
Maintaining regular communication and monitoring deadlines
Objection Handling and Expectation Management
Handling objections during the implementation stage
Explaining the value of the Altegio system, its functionality, integrations, and product logic
Quality Control of System Settings
Reviewing the accuracy of configurations performed by clients and implementation specialists
Assisting clients with additional setup and error correction
Implementation Progress Control
Regular monitoring of task statuses
Ensuring implementation stages are completed according to the plan and agreed timelines
CRM and Documentation Management
Updating client information, implementation stages, and statuses in KommoCRM
Feedback and Client Updates
Providing feedback to the client after each implementation stage
Aligning next steps
Implementation Completion and Summary
Preparing a final implementation report for the client and internal records in KommoCRM
Client Handover to Support Team
Proper handover of the client to the support team
Providing detailed information on completed settings, business specifics, and recommendations for further work
Nice to Have
Knowledge of the Kazakh language
Basic knowledge of HTML and CSS
A new, comfortable office in Almaty
Working hours: Monday to Friday, 10:00 AM – 7:00 PM
Career growth and development in the IT industry
Opportunity to work in an international company with offices in 5 countries
A fast-growing business with strong growth potential
Friendly, young, and supportive team
Join a successful IT company and grow together with us — we’ll support you every step of the way!