Job description

G5 Games is a Swedish developer and publisher of mobile games played by over 250 million people worldwide. We create large-scale projects, such as Sherlock, Hidden City®, and Jewels of Rome®, and continuously enhance their technical foundation.

We are strengthening our team and looking for a Customer Support Manager. Do you have what it takes? Apply now!

 What You Will Work On:

Delivering support to customers by providing information in response to inquiries via helpdesk; Creating FAQs and user guidelines. Posting them to company's website and helpdesk; Processing customer feedback and escalating issues that require further investigation; Monitoring customer complaints and store reviews. Answering customer complaints at the app stores.

What We Expect:

Upper-intermediate/advanced level of English is a must; Good writing skills. Be able to compose easy-to-understand instructions and polite replies to customer complaints in English; Excellent communication skills; Be responsible, patient and self-motivated.

Would Be a Plus:

Education in the field of PR and Communication; Basic knowledge of HTML, Facebook, Twitter; Experience in casual gaming; Experience with AI-powered tools and chatbots.

What We Offer:

Flexible Work Conditions – Fully remote format with no office restrictions. Convenient flexible schedule and transparent processes. Development & Learning – Internal education system that includes workshops, webinars, and hackathons. Compensation for English and other language courses. Relocation Support – Financial assistance and guidance at every step, from choosing a country (where G5 has offices) to legalizing your entire family. Health & Well-being – Medical insurance and reimbursement for gym memberships. Team sports initiatives to promote a healthy lifestyle. Bonus Program – Performance-based bonuses upon meeting sales targets. For key employees—profit-sharing from stock value growth. Expert Community – Work alongside top industry professionals. Grow in a dynamic and innovative environment. We look forward to your application!