SITE MANAGER

Aktobe, 5/2 (for non-Aktobe residents - relocation package)

Responsibilities:

• Ensures compliance and safety standards are followed and safety targets are met.Plans and manages the site activities within own area of responsibility.
• Is responsible for budget, costs and resources within own area of responsibility.
• Is responsible for customer satisfaction and client relationship management in own area of responsibility.
• Ensures optimal quality and quantity of the service employees in own area of responsibility. Is responsible for continuous learning, competencies and development orientation. Challenges employees to continuously improve key competencies.
• Liases with relevant stakeholders to ensure cross-functional operations are completed according to business needs.
• Deliver a capable and sustainable operating business.
• Continuously improve business operations.
• Full authority and responsibility for:

• Project execution

  Customer management

  People management

  Implement Health and safety

  Upselling

  Project profitability

  Service performance

• Must possess the knowledge, experience and confidence to engage and professionally interact with the client and the national workforce.
• Must be professional and a personable leader committed to the overall objective and self-development within the company
• good understanding of the Company/project profitability reporting figures and relevant financial measures (gross margin, net sales, overheads and contribution margin).
• Good negotiating, organizational, presentation, interpersonal and complex problem-solving skills
• Good computer literacy skills with compulsory experience as experience of Office documents and with preferred experience from SAP/PM or other Maintenance Management software
• Fluent English verbal and written skills
• Knowledge on the occupational hazards, safety precautions and risk management applicable to the work
• Able to comply with different business cultures, able to work under stress
• Minimum 10 years’ proven experience from managing large teams. Relevant managing experience in Mining service is advantage
• Degree in engineering or management
• Experience of working for a multinational company and matrix organization; international experience is an advantage.
• Will work at surface but needs to visit Underground mine when required

• Several years of experience working on similar position (such as site manager / workshop manager / service manager / maintenance superintendent).

  Several years of experience working in similar industries (such as mining, construction, automotive).

  Knowledge - Knowledge of spares, methods, and the tools involved in the diagnostic, troubleshooting and repair of mobile hydraulic equipment.

  Customer Service - Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  Contract Management - Ability to interface with the customer regarding all matters related to contracts and projects including those related to the review and process of changes.

  Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique and coordination of people and resources. Knowledge of administrative and office procedures and systems.

  Health & Safety - Knowledge of relevant policies, procedures, and strategies to promote effective HSE operations for the protection of people.

  Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  English Language – upper-intermediate level or higher is preferrable.

• Aktobe region, 5/2