Job Title: DD&T TA Partner
Location: Kazakhstan, Almaty city
About the role:
The Data, Digital and Technology Partner will be responsible for driving creative disruption through digital technologies and data analytics to valorize access to treatment and better patient outcomes. The position holder will be expected to integrate truly omnichannel engagement powered by advanced analytics insights with streamlined operations at scale for the Therapeutical Area (TA) supported. In addition, the role will provide guidance and direction to the CRM, NBA and OCE product owners; develop and implement DD&T foudantional initiatives across multiple TAs and countries in EAMEA region. Drive alignment within the Franchise teams and connect & align strategy, customer needs and digital solutions to improve HCPs experience and patients’ outcomes.
How you will contribute:
Local DD&T Partner and Project Implementation
Be a DD&T partner and primary point of contact for selected countries and TAs
Support the implementation of DD&T projects for EAMEA
Digital Patient Journey and Outcomes (DPJO)
Execute the GEM Digital Patient Journey and Outcomes Strategy and Roadmap, aligned with GPD.
Ensure Patient Journeys are connected digital ecosystems built for inline assets in close collaboration with GPD and GEM teams.
End-to-end coordination of digital health solutions development for allocated, scalable use cases.
Build capability in the organization to maintain the digital health solutions after launch, from process, people and technology perspectives.
Manage and monitor the successful delivery of digital patient journey solutions to shape access.
Next Generation Customer Experience
Ensure alignment with GEM NGCE strategy in capability in the organization from process, people and technology perspectives to continue to drive adoption of NGCE products and solutions, including CRM, NBA, Content Excellence and OCE in the Area.
Ensures the interoperability of the enterprise level customer channel ecosystem, digital services and products within the different functional and geographic solution landscape.
Works with key stakeholders to implement a go-to-market model for the digital customer facing solutions.
Promote transparency by identifying opportunities for cross-BU collaboration and re-use.
Job Title: DD&T TA Partner
Location: Kazakhstan, Almaty city
About the role:
The Data, Digital and Technology Partner will be responsible for driving creative disruption through digital technologies and data analytics to valorize access to treatment and better patient outcomes. The position holder will be expected to integrate truly omnichannel engagement powered by advanced analytics insights with streamlined operations at scale for the Therapeutical Area (TA) supported. In addition, the role will provide guidance and direction to the CRM, NBA and OCE product owners; develop and implement DD&T foudantional initiatives across multiple TAs and countries in EAMEA region. Drive alignment within the Franchise teams and connect & align strategy, customer needs and digital solutions to improve HCPs experience and patients’ outcomes.
How you will contribute:
Local DD&T Partner and Project Implementation
Be a DD&T partner and primary point of contact for selected countries and TAs
Support the implementation of DD&T projects for EAMEA
Digital Patient Journey and Outcomes (DPJO)
Execute the GEM Digital Patient Journey and Outcomes Strategy and Roadmap, aligned with GPD.
Ensure Patient Journeys are connected digital ecosystems built for inline assets in close collaboration with GPD and GEM teams.
End-to-end coordination of digital health solutions development for allocated, scalable use cases.
Build capability in the organization to maintain the digital health solutions after launch, from process, people and technology perspectives.
Manage and monitor the successful delivery of digital patient journey solutions to shape access.
Next Generation Customer Experience
Ensure alignment with GEM NGCE strategy in capability in the organization from process, people and technology perspectives to continue to drive adoption of NGCE products and solutions, including CRM, NBA, Content Excellence and OCE in the Area.
Ensures the interoperability of the enterprise level customer channel ecosystem, digital services and products within the different functional and geographic solution landscape.
Works with key stakeholders to implement a go-to-market model for the digital customer facing solutions.
Promote transparency by identifying opportunities for cross-BU collaboration and re-use.
What you bring to Takeda:
Experience and Education
Leader with breadth of experience across commercial and technology accountabilities.
Track record in leading cross-functional talent to deliver DPJO, OCE, CRM and NBA/E solutions.
Experience in leading and co-creating with cross-functional talent to deliver end to end patient experiences, including diagnosis, access and treatment solutions.
Experience in developing innovative partnerships and alliances for patient and access initiatives.
Bachelor’s degree preferred; Master’s degree high desirable.
Critical Skills and Competencies
Deep understanding of the Area needs and technology environment, and experience in aligning business needs and technical capabilities
Takeda Brand Acumen; Customer Experience Design and Operations.
Omnichannel Engagement; Content Management; and Insight & Analytics.
Stakeholder management and communications.
Agile, SDLC, UI / UX and project management tools and methodologies.
Resources and demand management.
Governance tools and methodologies.
Understanding of Digital Health solutions, Patient Solutions and Digital Patient Journey.
Vendor and partner management.
Strong understanding of external business environment and industry trends.
Critical Behaviors
Can effectively manage complex change; effective in ambiguous environments; able to deliver expected results with minimal direction and guidance.
Ability to manage multiple assignments, applying proven capability to assess competing priorities in a high energy, fast-paced environment in a geographically dispersed organization.
Decision-making and problem-solving skills; skills to gather data, best practices, and points of view to ensure well-grounded judgment.
Strong stakeholder management skills and demonstrated success in influencing stakeholders.
Self-directed, and self-disciplined with experience in implementing new tools and processes
Excellent interpersonal skills and experience working with others in high-pressure situations.
Demonstrates business acumen and translate these into actionable and compelling talent management initiatives.
Demonstrates curiosity and capacity for learning
More about us:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.