We’re looking for a Senior Branding Retention Specialist to drive engagement and loyalty among branded drivers across multiple regions!

In this role, you’ll develop and implement retention strategies, optimize LTV through data-driven insights, and collaborate with cross-functional teams to enhance driver satisfaction and retention.

Responsibilities:

• Develop and implement effective retention strategies for branded drivers across all active countries, as well as active work with existing bases
• Develop a set of metrics for tracking and improving LTV of branded drivers
• Extensive engagement with regional branding teams
• Collaboration with other departments. Work closely with Security, Support and Product teams to ensure customer satisfaction and resolve issues
• Seek new ideas and solutions to enhance customer retention

Qualifications:

• Bachelors degree or above
• 3 years (or above) work experience in preferably multinational companies
• Strong analytical skills, able to lead and manage projects with a keen ability to identify and prioritize growth opportunities
• Proficient in Google Sheets/Docs/Slides, basic experience with SQL, Python, Tableau
• Good verbal and written communication skills in English (B2+ level) to effectively communicate in an international work environment
• High level of autonomy, able to work in a fast paced environment

Conditions & Benefits:

• Stable salary, official employment
• Health insurance
• Hybrid work mode and flexile schedule
• Access to professional counseling services including psychological, financial, and legal support
• Discount club membership
• Diverse internal training programs
• Partially or fully payed additional training courses
• All necessary work equipment