Voice of Customer (VOC) specialist

Samsung Electronics Central Eurasia LLP. Казахстан, Алматы 2025-02-21 16:15:58

Описание

Responsibilities:

  • VOC Management (KZ & MN)
  • MN VOC Management
  • Risk management
  • Case study
  • СЕO- emails (Part of CRP activity)
  • SO Management
  • Personal Data safety management
  • Customer Retention sales reporting (data collection/analysis)
  • CRP Voucher creation management (monthly basis approvals)
Requirements:
  • Proactive attitude in solving assigned tasks.
  • High level of communication skills
  • Excel skills (data analysis, summary tables, sales simulations)
  • Punctuality and responsibility

Conditions:

  • Lunch compensation

  • Mobile allowance

  • Medical insurance

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Карточка вакансии:

  • Должность Voice of Customer (VOC) specialist
  • Размещено: 2025-02-21 16:15:58
  • Город Казахстан, Алматы
  • Зарплата:
  • Компания: Samsung Electronics Central Eurasia LLP.