After-Sales Service Head Chinese energy vehicle company

Шуци Юнь Казахстан, Алматы, проспект Аль-Фараби, 19к2Б 2026-04-10 17:05:52
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Описание

After-Sales Service Head Well-known Premium Chinese new energy vehicle company

Обязанности:

  • Разработка и реализация общей стратегии послепродажного обслуживания на рынке Казахстана, создание и локализация сервисных систем, планирование сети и системы KPI, обеспечение эффективного внедрения стандартов головного офиса и стимулирование устойчивого роста бизнеса.

  • Ответственность за ключевые показатели эффективности сервиса, включая NSS, процент устранения неисправностей с первого раза, время поставки запасных частей и уровень заполнения запасов, обеспечение операционного превосходства и постоянного совершенствования в дилерской сети.

  • Руководство и развитие местной команды послепродажного обслуживания, внедрение системы управления производительностью и формирование клиентоориентированной культуры посредством тесного межфункционального сотрудничества.

  • Управление бизнесом по продаже запасных частей и аксессуаров, включая планирование спроса, складские операции, контроль запасов и эффективность поставок для достижения сервисных целей.

  • Контроль гарантийных процессов, бюджетного контроля, управления отзывами и соблюдения нормативных требований, внедрение программ лояльности и RSA для повышения удовлетворенности клиентов при одновременном контроле рисков и затрат.

  • Укрепление технических возможностей дилеров, обработка технических кампаний и претензий клиентов, а также координация процесса омологации запасных частей с соответствующими органами.

Требования:

  • Минимум 5 лет опыта работы в сфере управления послепродажным обслуживанием автомобилей.

  • Опыт работы за рубежом или на развивающихся рынках приветствуется.

  • Глубокое понимание ключевых показателей эффективности обслуживания и оперативного управления.

  • Обязательно свободное владение местным языком, китайским или английским.

Откликнуться на almaty.hh.kz

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Карточка вакансии:

  • Должность After-Sales Service Head Chinese energy vehicle company
  • Размещено: 2026-04-10 17:05:52
  • Город Казахстан, Алматы, проспект Аль-Фараби, 19к2Б
  • Зарплата: от 220000 до 330000 RUR
  • Компания: Шуци Юнь