Founded in 1935, Almaty International Airport is the largest air gateway in Kazakhstan and, since 2020, has been part of TAV Airports, a member of the Groupe ADP – the world’s leading airport management platform operating in 29 countries.

Our mission – connecting CIS countries to the world through a seamless, world-class travel experience.

Our vision – by 2030, to become Asia’s most desired gateway with the largest number of destinations in Central Asia, delivering innovative travel and cargo experience, and driving sustainable growth for local communities.

Our values – Safety & Responsibility, Customer & People Centricity, Innovation & Agility, Collaboration & Transparency, Excellence & Passion.

We are committed to operational excellence, customer satisfaction, and continuous innovation, while upholding the highest standards of safety, sustainability, and service quality.

Key Responsibilities:

• Proactively approach passengers to offer guidance and support;

• Provide clear directions to check-in counters, boarding gates, transfer desks, lounges, baggage claim areas, and other airport facilities;

• Ensure efficient passenger flow and minimize congestion within the terminals;

• Assist passengers in using Self Check-in Kiosks;

• Guide travelers through the Self Bag Drop process;

• Support passengers with Automated Border Control systems (E-gates);

• Encourage and promote the use of digital self-service tools to improve efficiency and reduce waiting times;

• Identify passengers requiring additional support, including Passengers with Reduced Mobility (PRM), elderly travelers, and families with young children;

• Coordinate promptly with PRM services to ensure timely and appropriate assistance;

• Provide attentive and empathetic customer care at all times;

• Monitor the terminal environment and report suspicious items, safety hazards, or security concerns immediately;

• Report operational issues such as spills, damaged equipment, malfunctioning elevators or escalators to the appropriate departments;

• Support compliance with airport safety and security regulations.

Qualifications Requirements:

• Bachelor’s degree completed or currently in the final year of university studies;

• Proficiency in English, Russian, and Kazakh (spoken and written); additional languages are an advantage;

• Previous experience in customer service, hospitality, aviation, or a related field is preferred;

• Excellent communication and interpersonal skills with a proactive and approachable attitude;

• Ability to work effectively in a fast-paced, multicultural environment;

• Basic digital literacy and confidence in using self-service technologies;

• High level of responsibility, attentiveness, and situational awareness;

• Ability to stand and walk for extended periods;

• Flexibility to work shifts, including weekends and public holidays.

What do we offer?

• Employment in accordance with the Labor Code of the Republic of Kazakhstan;
• Office location - Almaty International Airport (2, Maylin street);
• Shift-based, flexible schedule: 2/2 rotation (12-hour day and night shifts);
• Annual paid leave of 24 calendar days (1 paid day-off for birthday after 1 year of employment);
• Annual bonuses on performance results, annual salary indexation;
• Voluntary Medical Insurance (after probation period);
• Corporate meals;
• Shuttle bus;
• Trainings, e-Learning Academy.

ALA ensures equal opportunities for every applicant, excluding any form of discrimination based on: race, color, gender, religion, language, marital status, sexual orientation, political opinion, ethnicity, health, disability, family obligations, trade union activity, or age.

Join our team today and become a vital part of our global airport family, comprising dedicated professionals who work together to ensure a future of seamless travel experiences!