Supervise daily Front Office operations to ensure high-quality service and smooth workflow.
Support, guide, and motivate the Front Office team during shifts.
Handle complex guest situations and resolve issues promptly and professionally.
Oversee the check-in/check-out process and ensure accuracy in guest reservations and billing.
Monitor adherence to company policies, brand standards, and service procedures.
Conduct on-the-job training for new employees and support ongoing development of the team.
Ensure proper handling of payments: cash, debit, and credit card transactions.
Maintain communication with other hotel departments for seamless guest experience.
Prepare and review shift reports and operational documentation.
Report accidents, incidents, and unsafe conditions to management.
Education & Experience:
Minimum of 2 years of experience in Front Office or Guest Services, including supervisory experience.
Skills:
Strong leadership and team management skills.
Excellent communication and customer service abilities.
Conflict resolution and problem-solving skills.
Strong attention to detail and ability to multitask.
Proficiency in Russian and English; knowledge of Chinese is an advantage.
Confident PC skills (Opera/Property Management Systems preferred).
Professional appearance and adherence to grooming standards.
Career growth and development in an international Marriott International hotel.
Access to global training programs and professional development resources.
Complimentary meals during shifts and uniform provided.
Company-provided transportation for employees.
Marriott Bonvoy associate discounts worldwide.
Supportive, diverse, and professional work environment.