Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director - Specialist Sales SME Eastern Europe

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
• The CIS SME – Specialist sales Cluster Lead reports to the SME Head of Commercialization in EEMEA.
• This position might have direct reports, and the jobholder must be able to operate at a strategic and operational level.
• Lead accountability for developing and executing an SME Sales strategy which maximizes revenue and profit for SME products across the Custer.
• Manage and execute a strategic sales pipeline to drive growth in existing SME portfolios across Financial Institutions (FIs) and non-FIs. Identify and convert new business opportunities, develop ecosystems within the SME segment, and lead the commercialization of signed deals to ensure measurable revenue impact.
• This role will be tasked to help achieve the SME P&L objectives in those markets. The position will also be tasked to support or lead specific regional Expert Sales initiatives that support MasterCard Eastern Europe business and revenue goals.
• Identifying business and product innovation opportunities from SME payment segments.
• Providing subject matter expertise and end to end project management / delivery by liaising with cross- functional partners.
• Proactive and results-driven Team Leader to manage, mentor, and guide a team toward achieving departmental goals. This role is critical in ensuring productivity, fostering a positive team culture, and delivering high-quality outcomes. The ideal candidate will have strong leadership experience, excellent communication skills, and the ability to motivate and inspire team members.

Qualifications Required:
•
Deep knowledge and understanding of SME products and services (SME Card), with significant experience in sales and business development within the SME space and relevant tertiary qualifications.
• Progressive business experience, with a strong track record in the payments industry and deep knowledge of consumer payments.
• Strong account management experience - ability to understand customer and constituent needs, marketplace dynamics, industry trends and the competitive landscape.
• Strong project and relationship management skills - extensive experience and a proven track record of managing simultaneous initiatives, multiple stakeholders in a multicultural environment, across multiple geographic locations, solving problems and applying effective planning skills to deliver multiple initiatives with external and internal clients.
• Strong negotiating and influencing skills, with the ability to execute through others who do not report directly.
• Lead, coach, and support a team to meet performance targets and deliverables.
• Monitor team workload, efficiency, and overall effectiveness.
High preference for action - results driven and with a disciplined approach to deliver sales targets.
• Strong analytical and team working skills - ability to identify issues and proactively resolve issues directly or through escalation to appropriate Partners/stakeholders.
• Strong interpersonal and negotiation skills - excellent writing and presentation skills, extensive experience in communicating in international environment at senior management level.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.