Company & Culture
EXANTE is a pioneering wealth tech company that delivers cutting-edge centralized trading solutions and robust B2B financial infrastructure, driving value through innovative technology. Our proprietary trading platform offers seamless access to diverse financial instruments including stocks, ETFs, bonds, futures, and options all within a single, multi-currency account.
We cultivate a culture that transcends the ordinary, where rapid responses to market dynamics and proactive problem-solving are the norm. At EXANTE, the potential to make a meaningful impact is ever-present. Our team members continuously pursue personal and professional growth, empowered to spearhead change across people, processes, and products. True innovation stems from an insatiable desire for improvement, and everyone at EXANTE is committed to fostering this spirit and propelling the company into the future.
As a rapidly expanding global firm with over 600 talented employees from 65 nationalities across 70 locations, we are a frontrunner in the financial sector. Our investment priorities are clear: We prioritize investing in our most valuable asset - our people. Join us in shaping the future of finance.
About the role:
We are looking for a highly motivated, customer-focused individual to be the first point of contact for our new and existing employees. This role is crucial for ensuring a smooth and positive start for every new team member and providing initial, essential support for our core corporate tools.
Reporting Line: Service Desk Lead
Worksite: Remote/ Hybrid/ On-site (options vary by location)
Key Responsibilities:
New Hire Onboarding:
Primary contact person for all new employees on their first day.
Conduct a step-by-step guideline/walkthrough for new hires on their company-issued laptop setup and initial login procedures.
Provide basic orientation on fundamental corporate services, including but not limited to: Google Workspace (Gmail, Drive, Calendar, etc.), Slack.
Ensure new users can successfully activate all necessary accounts and tools.
Daily Support & Communication:
Monitor and respond to employee requests and issues within dedicated Slack channels and our Jira Service Management system.
Log, categorize, and track all incoming requests and incidents in Jira.
Provide first-line troubleshooting for common access, connectivity, and basic application issues.
Escalate more complex issues to the appropriate support teams (L1/L2) with clear documentation.
Service Level & Documentation:
Adhere to established Service Level Agreements (SLA) for ticket response and resolution times.
Maintain accuracy and detail in all ticket updates and documentation.
Contribute to the refinement of internal knowledge articles and onboarding checklists.
Qualifications:
Basic understanding of computer systems, mobile devices, and software applications
Familiarity with Windows and/or macOS operating systems
High school diploma or equivalent; a degree in IT, Computer Science, or related field is a plus
IT certifications are a plus but not required
Strong communication skills, both written and verbal
English proficiency at B2 level or higher (spoken and written) is required
Personality / Mindset
Integrity & loyalty
Team player with advanced communication and collaboration skills
A hands-on, can-do attitude - always looking for solutions and thinking out of the box
Overachiever mentality
Capability to work and succeed in the fast pace and ever-changing environment
We offer*
Competitive salary
Corporate benefits (choose your preferred options)
Truly inspiring culture, pleasant and informal work environment
Ongoing education & training programs
Opportunity to network and connect in the Corporate Events
Global career opportunities
*Benefits/perks listed above may vary depending on the nature of your employment with the company and the country where you work
A group of disruptive technology experts created EXANTE. With an impressive track record in the industry and knowledge of the markets, our systems are built to democratize access to global financial instruments for professional traders and institutional investors.