Company description
Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe.
Hotel description
Situated on the river banks of Essil, in the heart of Astana's Central Park and in the center of the Diplomatic district The St. Regis Astana opened in summer 2017.
120 sumptuous guest suites feature a unique identity of discreet luxury. The hotel will embrace a specialty grill restaurant where guests enjoy an unrivaled service and sample the best ingredients or indulge in the flawless luxury of Iridium Spa after a long day of captivating city impressions or business meetings.
POSITION PURPOSE
- Support computer users in the operation, enhancement, and problem solving of various software packages
- Oversee the installation and enhancement of software packages and hardware in the hotel.
ESSENTIAL FUNCTIONS
- Maintain, support and enhance software application systems.
- Coordinate normal maintenance and upgrades to the software.
- Solve user problems with software usage and software bugs.
- Supervise programmers in programming enhancements for reports and operation of the software packages.
- Assist with the identification, development and implementation of new system applications to satisfy business requirements of the hotel.
- Advise both users and systems staff in the use of software applications.
- Oversee the operation and development of interfaces between the various computer systems.
- Assist other systems personnel in the support of the hardware and operation.
- Aid other systems personnel with the day to day support of computer systems.
- Answer Telephone calls for Information Technology in a courteous manner.
- Continuously monitor MyService desk call logging program during the shift ensuring correct follow up is done to resolve tickets.
- Complete the daily IT checklist if necessary.
- Assist the IT Manager in completing monthly, quarterly and yearly checklists attaching all required evidence.
- Monitor the St Regis security programs and rectify as and when there is an alert. Ensure you are aware of the latest MarriottGlobal Security Policies and that they are implemented within our Complex.
- Keep the IT Team informed about any major challenges.
- Support guests with in room technologies when required.
- Assist all associates with computer related enquiries and problems.
- Knowledge of emergency procedures in the event of an emergency
- Comply with the hotels legal requirements for fire, bomb threats and Health & Safety.
- Good knowledge of all the different types of rooms, hotel facilities, and hours of operation, restaurants, shops and function rooms.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
- Review and approve computing equipment and software purchases, keeping in mind the appropriateness of the purpose, compliance with company objectives and availability of budgeted capital.
- Plan the professional development of all Systems Department Personnel to ensure the highest level of competency, continued support of ongoing projects and low departmental turnover.
- Good interpersonal, People management and Leadership skills
- Excellent problem solving skills, communication and reporting skills, customer service & people skills and flexible
QUALIFICATION STANDARDS
Must be able to demonstrate:
- Passion for the industry and excellence in guest service
- Outstanding professional communication and personal presentation.
- Personal initiative, resolve and high energy towards tasks and goals.
- Must be proficient in English and Russian.
Education:
- IT Bachelor’s Degree preferred. Additional IT qualification is a plus.
Experience:
- One year in similar role and two years’ experience in Hospitality required.
Grooming:
- All employees must maintain a neat, clean and well-groomed appearance per Marriott/Starwood standards.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.