Andersen is hiring a System Analyst in Almaty to develop and maintain core banking services, creating a foundation for other teams to build upon while enhancing customer experience and scalability.

The customer is a large financial institution serving millions of retail and corporate clients. It combines a broad physical presence with strong investment in digital platforms, mobile solutions, data infrastructure, cybersecurity, and open integrations. Technology is central to improving customer experience and scaling modern banking services.

The project is focused on developing a CRM solution that provides a unified workspace for customer care center employees, helping streamline communication, improve service processes, and enhance customer support efficiency.

Responsibilities:

• Gathering, analyzing, and formalizing business requirements (BRD → FRD → NFR).
• Designing system solutions (AS-IS / TO-BE).
• Describing functional and non-functional requirements.
• Preparing Use Cases / User Stories.
• Creating UML, BPMN, Sequence, and Component diagrams.
• Designing integrations: REST / SOAP APIs, Webhooks, message queues (Kafka / RabbitMQ — preferred).
• Participating in architectural decision-making together with the Tech Lead / Architect.
• Supporting the development team: clarifying requirements, participating in refinement / grooming sessions.
• Validating implementation: Acceptance Criteria, supporting QA (test cases, test scenarios).
• Managing requirement changes (change management).

Requirements:

• Experience as a System / Business Analyst for 3+ years.
• Strong understanding of Client–Server and microservices architecture.
• Solid knowledge of UML and BPMN 2.0.
• Experience working with APIs: Swagger / OpenAPI, Postman.
• Strong SQL skills (complex queries, JOINs, GROUP BY, subqueries).
• Knowledge of SDLC and Agile / Scrum / Kanban methodologies.
• Experience with tools: Jira / Confluence, Miro / Draw.io / Visio.
• Experience in fintech, banking, or high-load systems.
• Understanding of OAuth2.
• Experience with event-driven architecture.
• Knowledge of Docker fundamentals and CI/CD pipelines.
• Understanding of JWT, Idempotency, and retries.
• Experience collaborating with Backend (Java / .NET) and Frontend (Flutter / Web) teams.
• English level – Intermediate and above.

Reasons why this job would be interesting to you:

• Andersen cooperates with such businesses as Samsung, Reuter Gruppe, T-Systems, TUI, Ryanair, Johnson & Johnson, etc. This project is just your beginning here – working with us means reliability and prospects.
• We have been strengthening our expertise since 2007. During this time, we have formed an excellent BA & SA team with streamlined processes, which now consists of more than 200 qualified analysts.
• We welcome specialists from every part of the world.
• Salaries at Andersen are pegged to the USD, and our employees are provided with a benefit package and an extensive set of bonuses.
• We give our employees an opportunity to attend and participate in the company’s BA meetups, as well as offer a compensation program for international professional certificates.
• There are many different ways to grow and develop at our company. You can improve as a tech specialist or a resource manager, and all your activities will be decently rewarded.
• You will have an opportunity to take on the role of a mentor and help a group of BA/SA beginners grow.
• Our employees have access to Andersen Knowledge Base, where they can take courses in a variety of areas: the art of negotiation, PreSale & Discovery, Agile essentials, product ownership, microservice architecture, API design, SQL, AWS, GDPR, UX/UI, people management, and more.

Join us!