Andersen is hiring a QA Manual Engineer in Almaty for a project developing a CRM platform, improving customer support processes and operational efficiency.

The customer is a large financial institution serving millions of retail and corporate clients. It combines a broad physical presence with strong investment in digital platforms, mobile solutions, data infrastructure, cybersecurity, and open integrations. Technology is central to improving customer experience and scaling modern banking services.

The project is focused on developing a CRM solution that provides a unified workspace for customer care center employees. It aims to improve customer support processes, streamline communication, and enhance operational efficiency.

Responsibilities:

• Performing functional, integration, system, and regression testing of the CRM system.
• Verifying implemented functionality against business and technical requirements, specifications, and acceptance criteria.
• Preparing and maintaining test documentation: test cases, checklists, test plans, and bug reports.
• Accepting tasks from developers, performing smoke/regression testing, and conducting retesting after defect fixes.
• Identifying, localizing, documenting, and tracking defect resolution in Jira, TestRail, and other systems.
• Performing API and integration testing using Postman and Swagger, validating correct data exchange between systems.
• Analyzing logs and diagnosing issues using Kibana, Grafana, and Sentry.
• Executing SQL queries for database validation and data verification.
• Collaborating with analysts, developers, and cross-functional teams to clarify requirements and resolve defects promptly.
• Participating in Agile team processes and supporting release quality within CI/CD workflows.

Requirements:

• Experience as a QA Engineer for 2+ years.
• Understanding of the Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).
• Knowledge of testing types: functional, integration, regression, system, load testing (at the planning level), and UI/UX testing.
• Experience in creating test documentation: test cases, checklists, bug reports, and test plans.
• Proficiency in test design techniques: equivalence partitioning, boundary value analysis, decision tables, state transition testing, and pairwise testing.
• Understanding of risk-based testing and test prioritization principles.
• Experience working with bug-tracking systems: Jira, YouTrack, Trello.
• Experience working with test management tools: TestRail, Zephyr, Qase.
• Experience working with version control systems: Git, GitLab, GitHub.
• Experience in API testing using Postman, Swagger, Charles, and Fiddler.
• Experience working with logging and monitoring tools: Kibana, Grafana, Sentry.
• Basic knowledge of SQL: SELECT, JOIN, filtering, and data aggregation.
• Understanding of client-server architecture.
• Knowledge of networking fundamentals: HTTP/HTTPS, REST, WebSocket, cookies, and sessions.
• Basic knowledge of Linux and command-line tools.
• Understanding of CI/CD processes and build system principles.
• Level of English – from Intermediate and above.

Reasons why this job would be interesting to you:

• Experience in teamwork with leaders in FinTech, Healthcare, Retail, Telecom, and others. Andersen cooperates with such businesses as Samsung, Siemens, Johnson & Johnson, BNP Paribas, Ryanair, Mercedes, TUI, Verivox, Allianz, T-Systems, etc.;
• The opportunity to change the project and/or develop expertise in an interesting business domain;
• Guarantee of professional, financial, and career growth! The company has introduced systems of mentoring and adaptation for each new employee;
• The opportunity to earn up to an additional 1,000 USD per month, depending on the level of expertise, which will be included in the annual bonus, by participating in the company's activities;
• Access to the corporate training portal, where the entire knowledge base of the company is collected and which is constantly updated;
• Bright corporate life (parties / pizza days / PlayStation / fruits / coffee / snacks / movies);
• Certification compensation (AWS, PMP, etc);
• Referral program;
• English courses;
• Private health insurance and compensation for sports activities.