Who we are looking for:

1. Independent Middle / Senior analysts who can work autonomously.
2. Specialists with strong analytical thinking and well-developed problem-solving skills.
3. Professionals who are ready to take ownership of results, not only deliver analytics.
4. People who can build, improve, and scale processes, not just follow them.
5. Candidate who is willing to relocate to Capetown, Africa

Functional scope of responsibility:

The role is responsible for the end-to-end customer journey related to loan origination and repeat lending.

1. Onboarding & initial conversion
   1. Managing the customer path from the first visit to the website or mobile app.
   2. Driving customers to complete the full application, pass all verification steps, and accept the loan offer after approval.
2. Repeat sales
   1. Bringing customers back after loan closure through structured repeat-lending strategies.
   2. Working with the eligible customer base for repeat loans.
3. Communications as the key tool
   1. Designing, setting up, and launching communication strategies.
   2. Developing communication flows to return customers to the loan application process and to support repeat disbursements.

Role overview:

This is a hybrid role that combines several functions:

1. Data Analyst
   1. Hands-on work with data on a daily basis.
   2. Funnel analysis, conversion tracking, and churn / drop-off analysis.
2. Customer Journey Product Owner
   1. The Customer Journey is treated as a product, fully owned by the role.
   2. The main goal is to make the customer journey as simple, fast, and frictionless as possible.
3. Business / System Analyst (minor focus)
   1. Preparation and documentation of BRDs and functional requirements.
   2. Understanding how technical solutions are embedded into the customer journey.

Technical skills:

1. SQL, Python, BI tools, workflow orchestration (e.g. Airflow), experience working with DWH and large datasets.
2. Understanding of event-based analytics, funnels, and conversion metrics.

Education:

1. Higher education in Mathematics, Statistics, Computer Science, Economics, Finance.
2. Strong analytical background is more important than a specific diploma.

Nice to have:

1. Experience in fintech, lending, or digital financial products.
2. Understanding of customer journey management (CJM).
3. Experience working with CRM, communication tools (email, push, SMS, in-app).

• We are offering:

  • An opportunity to work in an international company within a dynamic, competitive, and fast-paced industry.

• Involvement in challenging projects where your contributions will have a tangible impact
• A supportive and collaborative team environment with great colleagues
• VHI after probation period

At last but not least - a comptetitive salary, flexible start of the working day, year bonuses and etc.