Originally this is Payments Operations Associate (SQL & Reconciliation) role.
But the company is open to candidates without prior payments experience — what matters most is strong analytical thinking (data analyst background is ideal), attention to detail, and the ability to identify root causes in complex processes.
In fact, they’ve found that some of the strongest Payments Ops specialists come from outside the payments industry, as long as they are strong problem-solvers and highly meticulous.
We’re looking for someone comfortable working with SQL and Excel, and who enjoys structured, detail-heavy work.
Details:
Dwelly builds financial and operational infrastructure for modern property management. The platform helps operators handle payments, reporting, and financial workflows at scale — reliably, transparently, and with strong auditability.
You’ll join a small, high-ownership team working at the intersection of finance, product, and operations, solving real money-impact problems daily.
Why this role is opened
Dwelly is scaling its payments and financial operations. As volume grows, so does complexity: collections, payouts, reconciliations, refunds, balances, and edge-case failures.
This role exists to own the operational backbone of payments — making sure money moves correctly, issues are investigated fast, and repeat problems turn into scalable processes and tooling.
You’ll sit within the Payments team and work closely with Finance, Product, and Engineering.
It would be great if you’re able to align with GMT working hours with minimal adjustment.
What you’ll do
Payments & incident investigation
Investigate payment-related issues (reconciliation gaps, payout errors, missing funds, vendor discrepancies)
Identify root causes and drive resolution across finance, product, and engineering
Communicate clearly on incidents, escalations, and outcomes
Operational support & scaling
Support finance team with technical/product questions and ad-hoc tasks
Convert repeat issues into SOPs, checklists, and structured workflows
Improve operational reliability and reduce manual firefighting
Process & tooling improvement
Analyse operational processes and propose improvements
Help design internal dashboards and operational tooling
Work with messy exports and data sources to build clean reconciliation flows
Must-have
Analytical & operational mindset
Strong root-cause thinking: you can investigate and resolve complex issues
High attention to detail where mistakes have financial or audit impact
Ability to prioritize and manage multiple operational cases
Finance & data
Understanding of core accounting principles (reconciliation, balances, ledgers)
SQL (comfortable querying production/financial datasets)
Strong spreadsheet skills (pivots, lookups, reconciliation workflows)
Comfortable working with imperfect or messy data exports
Communication
Clear, concise written communication
Ability to produce structured updates, incident summaries, and escalations
Comfortable working cross-functionally with finance and engineering
Nice to have
Experience in financial operations / accounting systems
Background in implementation consulting, technical support, or solutions engineering
Experience with APIs or technical product environments
Familiarity with UK payments ecosystem or compliance expectations
Who will thrive here
Someone who:
enjoys solving messy operational problems
cares about accuracy and auditability
likes turning chaos into structure
can sit between finance and product without getting lost
wants ownership over real money-impact processes
Why join
High ownership role in a scaling fintech/proptech environment
Direct impact on financial operations reliability
Exposure to finance, product, and engineering collaboration
Opportunity to shape processes and internal tooling from early stage
Application deadline: ASAP
Hiring process:
1. Fill in the application form - attach your CV;
2. Have a Zoom interview with Hire5’s Recruiter;
3. Complete test assignment;
4. Have a Zoom interview with the Dwelly’s representative;
5. Get hired!