We are looking for a high-level strategist who can design, implement, and deploy Salesforce Service Cloud implementation with Amazon Connect from the ground up and enforce best-in-class standards for telephony and Salesforce development.

What we expect from you:

• 5+ years of experience in IT, specifically focusing on Salesforce and Cloud Telephony.
• Proven expertise in planning and implementing Salesforce Service Cloud with Amazon Connect.
• Advanced hands-on experience with the Salesforce Service Console, CTI integration, and Omni-Channel.
• Deep understanding of Amazon/Salesforce best practices.

• English skills should be sufficient for leading technical discussions and presenting architectural decisions.

It would be a plus to have:

• Relevant certifications such as Salesforce Service Cloud Consultant or AWS Certified Solutions Architect.
• Experience in setting up automated testing for voice paths and CI/CD for AWS/Salesforce deployments.
• Experience in creating high-level technical documentation, including data flow diagrams and ERDs.

We can offer:

• Projects for such clients as PayPal, Wargaming, Xerox, Philips, adidas and Toyota
• Competitive compensation that depends on your qualification and skills
• Career development system with clear skill qualifications
• Options to work remotely
• Compensation for medical expenses
• English courses online
• Corporate parties and events for employees and their children
• Internal conferences, workshops and meetups for learning and experience sharing
• Gym membership compensation, corporate sport competitions (cybersport included)
• 5 days of paid sick leave per year with no obligation to submit a sick-leave certificate