Want to build a brighter, bolder future and cultivate your career? Join Ecolab’s team and help create a world in which we all thrive.
Ecolab is seeking a Lead Customer Service Agent I to join our team in (City, State –if applicable). As a Lead Customer Service Agent I, you’ll handle advanced customer inquiries, support multiple divisions, and use your expertise to ensure every interaction reflects Ecolab’s commitment to service excellence. In the absence of a supervisor, you’ll step in to provide direction and maintain service continuity.
How You’ll Make an Impact:
Respond to 80–120 inbound calls daily from sales management, corporate account managers, field sales, and customers
Provide advanced-level support across multiple divisions and business units
Apply business and regulatory policies to the order review process with accuracy and sound judgment
Maintain and update customer data in Order Entry, Order Processing, and CAS systems
Communicate with customers, sales, and marketing to clarify programs, pricing, billing, and delivery questions
Authorize returns, waive fees, or adjust pricing within established guidelines to ensure customer satisfaction
Support and train Customer Service Agents and Senior Agents, especially in the absence of a supervisor
Escalate complex issues to appropriate internal teams and help determine message urgency
Collaborate cross-functionally to ensure customer needs are met efficiently and effectively
What’s Unique About This Role:
You’ll serve as a go-to resource for peers and a key support for leadership
You’ll have the authority to make service-impacting decisions within policy
You’ll work across multiple business units and customer types
You’ll help shape a culture of learning and excellence through peer coaching
Minimum Qualifications:
High school diploma or equivalent
Two years of customer service, sales, or administrative experience
Experience using Microsoft Office Suite software (Excel, Word, Access, and Outlook
No immigration sponsorship available for this role
Preferred Qualifications:
Bachelor’s degree
Experience using customer service software
Experience accurately typing a minimum of 25 words per minimum
Strong oral and written communication skills
Experience working independently in a multi-division, fast-paced environment
Experience with Microsoft Office Suite software (Excel, Work, Access, and Outlook)
Experience resolving problems independently and acting in a timely manner
Attention to detail
Excellent organizational and time management skills
Experience making sounds decisions, with customer and business interests in mind
Fluent in
What’s in it For You:
Starting on Day 1: Access to our comprehensive benefits package including medical, dental, vision, matching 401K, company-paid pension, stock purchase plan, paid parental leave, select discounted childcare resources, and more!
The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments
The ability to make an impact and shape your career with a company that is passionate about growth
The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best
About Ecolab:
At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.
Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.