Andersen is hiring a Project Manager for a project providing post-release support, managing ticket-based workflows, ensuring SLA compliance, system stability, and continuous improvement.

The customer is a technology company operating in SaaS space, focused on developing digital solutions to improve communication and information management within organizations. Its cloud-based platform supports scalable and secure processes, helping businesses enhance consistency and efficiency across teams.

The project is focused on providing post-release support services for existing systems. The team operates in a shared, service-based model, handling incoming requests via tickets and delivering work according to SLA requirements, ensuring system stability and continuous improvement.

Responsibilities:

• Overseeing support team operations for several projects, managing service metrics, and ensuring SLA compliance across diverse domains.
• Serving as the primary escalation point, delivering clear and impactful communication with clients.
• Preparing regular transparent reports on processes to provide clients with full visibility and trust.
• Creating and presenting commercial proposals, addressing client objections and showcasing company value.
• Calculating risks and costs, assembling teams, and selecting optimal work strategies to meet client needs.
• Monitoring project progress and adjusting plans to deliver high-quality services on time.
• Effectively utilizing Jira and Service Desk tools to manage client requests and tickets, providing reliable support.

Must-haves:

• Experience in IT project management for 1+ years.
• Strong ability in overseeing team operations, managing performance metrics, and ensuring SLA compliance.
• Strong communication skills for effective client interactions and stakeholder management.
• Strong problem-solving skills, including identifying issues and driving resolutions.
• Experience with Jira and Service Desk tools would be preferred.
• Technical understanding of Support Levels (ITIL based L1-L3) - at least theoretical knowledge.
• Critical and analytical thinking.
• Level of English – from Upper-Intermediate and above.

Nice to haves:

• Experience handling multiple projects and client interactions.

Reasons why this job would be interesting to you:

• Experience in teamwork with leaders in FinTech, Healthcare, Retail, Telecom, and others. Andersen cooperates with such businesses as Samsung, Siemens, Johnson & Johnson, BNP Paribas, Ryanair, Mercedes, TUI, Verivox, Allianz, T-Systems, etc..
• The opportunity to change the project and/or develop expertise in an interesting business domain.
• Job conditions – you can work both fully remotely and from the office or can choose a hybrid variant.
• Guarantee of professional, financial, and career growth! The company has introduced systems of mentoring and adaptation for each new employee.
• The opportunity to earn up to an additional 1,000 USD per month, depending on the level of expertise, which will be included in the annual bonus, by participating in the company's activities.
• Access to the corporate training portal, where the entire knowledge base of the company is collected and which is constantly updated.
• Bright corporate life (parties / pizza days / PlayStation / fruits / coffee / snacks / movies).
• Certification compensation (AWS, PMP, etc).
• Referral program.
• English courses.
• Private health insurance and compensation for sports activities.

Join us!