Support Agent (iGaming)

Частная компания “Automated Communication Solutions Ltd.” Казахстан, Алматы 2026-03-19 12:03:39
Откликнуться на almaty.hh.kz

Описание

Ищем специалиста в команду поддержки, который будет помогать пользователям в чатах и по email, обеспечивая качественный сервис и быстрое решение запросов. Работа предполагает высокий темп, многозадачность и постоянное взаимодействие с клиентами.

Обязанности:

  • Обработка входящих обращений пользователей (чат, email)

  • Консультация клиентов по продукту и услугам

  • Решение типовых запросов по базе знаний и инструкциям

  • Эскалация сложных кейсов на 2-ю линию поддержки

  • Ведение переписки с пользователями (без звонков)

  • Соблюдение стандартов качества коммуникации

Требования:

  • Грамотная письменная речь

  • Умение работать с несколькими диалогами одновременно

  • Навыки работы с негативом и стрессоустойчивость

  • Логическое мышление и умение задавать уточняющие вопросы

  • Умение следовать инструкциям и работать по скриптам

  • Самостоятельность в поиске информации

  • Уверенный пользователь ПК

  • Быстрый набор текста

  • Владение Google Docs / MS Office на базовом уровне

  • Английский язык от уровня B1 (понимание и базовые ответы)

Будет плюсом:

  • Опыт работы в поддержке

  • Знание livechat / тикетных систем (LiveChat, Zendesk, Intercom и др.)

Условия:

  • График работы: сменный 2/2 (дневные и ночные смены по 12 часов)

  • Формат: онбординг и первые смены — в офисе, далее удалённая работа

  • Локация офиса: Алматы

  • Испытательный срок: 3 месяца

  • Оценка работы по чек-листам качества

  • Возможность карьерного роста до 2-й линии поддержки или VIP-сегмента

Откликнуться на almaty.hh.kz

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Карточка вакансии:

  • Должность Support Agent (iGaming)
  • Размещено: 2026-03-19 12:03:39
  • Город Казахстан, Алматы
  • Зарплата:
  • Компания: Частная компания “Automated Communication Solutions Ltd.”