• Develop and implement the Workplace Experience strategy across office, regional and hybrid work environments.
• Create a safe, modern and human‑centered workplace that supports collaboration, engagement and employee productivity.
• Manage the network of offices, including the Head Office in Almaty and regional offices across Kazakhstan.
• Lead complex real estate and workplace projects, including office construction, renovations, relocations, leasing and disposal of premises.
• Prepare business cases and ensure CapEx approvals in line with PMI standards and governance.
• Oversee building operations, maintenance and repairs to ensure continuity of business and compliance with local regulations.
• Manage the Workplace Experience budget, including operational expenses and end‑to‑end CapEx project management.
• Monitor costs, ensure accurate reporting, initiate PR/PO processes and drive cost‑optimization initiatives in accordance with corporate policies.
• Lead tendering processes and manage contracts and vendor relationships in cooperation with Procurement.
• Define, monitor and review vendor KPIs and SLAs to ensure high‑quality and cost‑effective service delivery.
• Oversee administrative and support services, including facility management, office services, catering and canteen operations, wellbeing services and travel.
• Organize and control domestic and international travel, accommodation, transfers, visa support and relocation services for employees, expats and visitors.
• Ensure all travel‑ and relocation‑related activities comply with Kazakhstan legislation and PMI policies.
• Collaborate closely with local and global stakeholders, including Workplace Experience community, Real Estate, S&MS, Sustainability and other HQ functions.
• Lead internal and external benchmarking, employee listening initiatives and continuous improvement activities to enhance Workplace Experience.

Who we're looking for:

• University degree, preferably in Finance, Economics, Industrial Engineering or Business Administration, with extensive professional experience in workplace or facility management, administrative management, project management, procurement or finance within a multinational environment.
• Proven experience managing large‑scale budgets, complex CapEx projects and multiple service providers.
• Strong command of English, both written and spoken.
• Demonstrated ability to lead complex initiatives, manage multiple priorities and influence a wide range of stakeholders. Excellent planning, negotiation and analytical skills, with a strong customer and service orientation.
• Ability to work independently, make sound decisions, drive change and continuously improve workplace services and employee experience.

*Relocation support is not available for this job.