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Your day-to-day:

• Ensure the improvement and/or maintenance of local Quality Management System (QMS) with related procedures in alignment with QMS Compliance and Central Quality.
• Support QMS compliance department in ensuring QMS efficacy, adherence, and compliance.
• Ensure that internal audits (self-inspections) including quality system audits and external audits are appropriately performed and corrective actions identified (CAPA), followed-up and documented.
• CHANGE MANAGEMENT: Lead and coordinate change management process in the factory and ensure that validated state of the manufacturing processes, methods and systems is maintained. Ensure the reporting and the update of key metrics. Perform Risk Assessment for system changes.
• QUALITY MANAGEMENT SYSTEM & AUDIT: Define, establish, and maintain a Quality Management System. Coordinate and support the establishment of related procedures supporting good manufacturing practices and approve all procedures. Provide general quality management system training and coordinate quality related training.
• NON-CONFORMITIES MANAGEMENT & CAPA: Investigate in a timely manner non-conformities and deviation, leveraging on OPEN+ problem solving tools. Take the decision to quarantine the non-conforming material/products and liaise with interested parties to reveal the root cause and take relevant preventive/corrective actions. Ensure proper follow up and reporting of open actions and maintain the related database up to date.
• Ensure NC & CAPA processes are implemented, followed, and documented according to PMI standards.
• COMPLAINTS: Establish a system to identify, record and evaluate internal or external quality complaints, and investigate and resolve critical deviations. Determine and coordinate potential Product Related Special Situation management (PRSSM), including recalls, according to pre-defined procedures. Define and implement a monitoring system for consumer and customer complaints through when appropriate historical data and trend analysis to identify potential deviations and preventive actions. Ensure execution and update of monthly, weekly and on demand quality reports.
• Provide a full Quality support and expertise to other departments in order to achieve a high level of Quality material, product and process.
• Ensure compliance to all PMI and legal standards, policies and guidelines related to Environment, Health, Safety, Sustainability to prevent personnel, asset or societal loss.
• Initiate improvements related to processes and products, providing technical and analytical direction to solve quality and operational issues, looking for productivity and standardization opportunities.
• Consistently apply OPEN+ systems and tools.

• Act and promote an interdependent and transparent safety culture fostering the utilization of preventive/predictive approach in line with Open+/IOS

Who we're looking for:

• University/Master degree in Biological sciences, Physical sciences, Chemistry, Engineering or equivalent education.
• Have at least 2 years of experience in Quality / Manufacturing departments in tobacco, food, pharmaceutical or similar industry.
• Advanced knowledge of international standards (ISO).
• Have excellent written and verbal communication skills in English is preferrable.
• Well-developed IT skills (Excel, Word, PowerPoint, Outlook, SAP, PLM).
• Advanced Knowledge on Quality tools, I&IM and Quality Pillar DMSs & SWPs, root cause analysis, analytical skills, statistical tool knowledge.
• Have strong communication & interpersonal skills, collaborative, a team player, customer oriented, a quick learner and have attention for detail.

*Relocation support is not available for this job