Create a better future!
Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop technology and gain the knowledge to make that difference. We have launched our ambition, Mission Zero – enabling our customers to move towards zero emissions in mining We need your leadership skills, curiosity, and drive for change to fulfil our goal. Together, we enable our customers to produce the materials needed for a better future.
Position Summary
The Long-Term Contract Coordinator is responsible for coordinating and supporting long-term mining service contracts in Kazakhstan and CA. The role ensures effective execution of on-site service agreements, permanent or rotational presence of Field Service Engineers (FSEs), and close cooperation with mining customers. The position acts as a key link between local operations, mine sites, and global service teams to ensure contract compliance, high equipment availability, and customer satisfaction.
Key Responsibilities
Coordinate execution of long-term service and maintenance contracts at mining sites in Kazakhstan and Central Asia.
Act as the primary operational contact for customers on contract-related service matters.
Support permanent and rotational deployment of Field Service Engineers (FSEs) to mine sites.
Coordinate mobilization, demobilization, visas, work permits, site inductions, and medical checks.
Ensure compliance with contract scope, KPIs, SLAs, and customer safety requirements.
Maintain and control contract documentation, including variations, extensions, and amendments.
Coordinate with Global Service teams for technical support, documentation, and expertise.
Support tech/commercial proposals, invoicing, cost tracking, ICPO coordination, and budget control together with Finance.
Monitor contract performance, service delivery, and equipment availability indicators.
Identify operational risks, resource gaps, and escalation needs, and support mitigation actions.
Support customer meetings, audits, site reviews, and performance reporting.
Ensure compliance with HSE standards, local legislation, and mining site regulations.
Support transition of service personnel between sites (e.g. Kaz Minerals, Karasay, MOF).
Qualifications and Experience
Bachelor’s degree in Mechanical Engineering, or a related field.
3–5 years of experience in service coordination, contract administration, or operations support within mining or heavy industry.
Experience working with long-term service contracts and on-site service models is required.
Familiarity with mining equipment, maintenance services, or process plant operations is an advantage.
Experience working with global support teams.
Skills and Competencies
Strong coordination and organizational skills in a site-based environment.
Ability to manage multiple contracts, sites, and priorities simultaneously.
Strong communication and stakeholder management skills.
Practical problem-solving mindset with customer-oriented approach.
High attention to detail and documentation accuracy.
Proficient in MS Office; SAP/ERP experience is an advantage.
Fluent in English (mandatory); Russian required;
Performance Indicators
Compliance with long-term service contract requirements
Customer satisfaction and contract retention
Timely mobilization and continuity of site service personnel
Accuracy of cost tracking, invoicing support, and documentation
HSE compliance and zero harm performance