Service Operations Manager

Li Auto New Energy Vehicles Kazakhstan Казахстан, Алматы, улица Майлина, 79/2 2026-01-19 09:02:22
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Описание

Responsibilities:

  • Service Network Management: Identify, audit, and manage third-party Authorized Service Providers (ASPs). Negotiate and monitor Service Level Agreements (SLAs).

  • Operational Excellence: Establish localized Standard Operating Procedures (SOPs) for after-sales service, including ticket management, repair lead-time (TAT) control, and quality assurance.

  • Legal & Compliance: Ensure all after-sales policies comply with Kazakhstan’s "Law on Protection of Consumer Rights." Manage high-level customer escalations and potential legal risks.

  • Digitalization: Drive the implementation of CRM/WMS systems locally. Analyze service data and provide regular operational insights for the management team.

  • Training & Development: Conduct technical and soft-skill training for the local service team and partners.

Requirements:

  • Languages: Fluency in Russian and Chinese is mandatory.

  • Experience: 5+ years in service operations within electronics, home appliances, or the automotive industry.

  • Skills: Deep understanding of the Kazakhstan business environment; strong negotiation and cross-cultural communication skills.

  • Technical: Proficient in ERP systems (SAP/Oracle) and CRM tools.

Откликнуться на almaty.hh.kz

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Карточка вакансии:

  • Должность Service Operations Manager
  • Размещено: 2026-01-19 09:02:22
  • Город Казахстан, Алматы, улица Майлина, 79/2
  • Зарплата:
  • Компания: Li Auto New Energy Vehicles Kazakhstan