Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.
As Customer Service Specialist Baltics & Caucasus you will to ensure orders from customers to be delivered in full and in time to customer´s warehouse and invoice delivered goods correctly for a given geographic region.
Key Responsibilities:
Ensure customer orders are processed in a timely and efficient manner (imports/types orders to the CERPS system, sends the order to the warehouse for realization).
Check that the price settings in the CERPS system are correct.
Ensure issuing of the invoices, credit notes, bonuses in time.
Ensure communication with warehouse, KPI´s evaluation, stock taking, regular stock reconciliation.
Verify claim process towards customers done in time.
Ensure obsolete inventory is minimized as directed by the sales department.
Ensure correct month end reports including stock reconciliation with warehouse.
Ensure correct daily sales report & work closely with sales department in terms of customers requirement.
Take care of communication with warehouse, KPI´s evaluation, stock taking, regular stock reconciliation.
Improve service level to key customers.
Prepare transport and orders forecast.
Create and supervise repack orders received from initiators, coordinate with internal functions.
Prepare transport and orders forecast and set of transport documents for each order.
Manage supply chain initiatives efficiently e.g. promo packs.
Work closely with third party logistics provider regarding stock management, realizing orders, returned goods and claims from customers.
Requirements:
Experience in a similar position is desirable.
General knowledge of Supply Chain & Logistics processes is a plus.
Customer orientation.
Attention to detail and ability to meet deadlines.
Excellent interpersonal and problems solving skills.
Practical and proactive approach to process improvement.
Ability to work independently and proactively.
Strong work ethic, perseverance and resilience.
Knowledge of the specifics of CAU and BALT is welcome.
Russian and English language requested. Knowledge of any other cluster language is a plus.
Opportunities for growth
None of us should ever feel like we are standing still. Instead, we want Haleon to be a place where we feel like we are always progressing. Improving everyday health takes dedication. Energy. Effort. So we look to reward your contribution with the benefits package that includes:
Career at one of the leading global healthcare companies.
Attractive reward package.
Extensive support of work-life balance (flexible working solutions including working from home possibilities, health & wellbeing activities).
Comprehensive Health Insurance.
Life Insurance.
Meal Allowance.
Open and inclusive environment that is supportive and welcoming of all diversity strands (gender, race, ethnicity, sexuality, disability, or any other characteristic).
Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/
At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.
As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.
Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.
Accommodation Requests
If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific accommodations you are requesting. We’ll provide all reasonable accommodations to support you throughout the recruitment process and treat all information you provide us in confidence.