About this Position

What you´ll do

• Accountable for customers facing activities/customer’s needs, acting as single point of contact for customers, adopting customer centric mindset.
• Run order-to-cash activities and Customer Service Management, focusing mainly on customer interaction-related activities (in/outbound).
• Handle customer orders, product reservations, credit notes, and customer communications (providing information on order fulfillment, product availability, and resolving disputes) and other requests that may arise.
• Build customer relationships by supporting enquiries with proactive approach.
• Collaborate with and provide support to internal customers (sales team, marketing) and handle requests.
• Closely working with factories regarding loadings and shipments, monitor shipments and identify reasons for delays in processing and dispatching orders and further informing Customers.
• Manage customer complaints, claims, and discrepancies.
• Receive complaints and maintain a registry.
• Verify the accuracy of documentation and related information.
• Coordinate with relevant departments and management.
• Notify customers of decisions made regarding their claims.
• Maintains detailed and up-to-date knowledge of the company's products and services.
• Strives for excellent customer service delivery. 

What makes you a good fit

• 2 years of experience in a similar customer service role (preferably in large corporations).
• Higher education (Bachelor's degree or equivalent).
• Upper-Intermediate level of English proficiency.
• Confident user of Excel.
• SAP knowledge is an advantage.
• Personal qualities: quick learner in a fast-paced, technical environment, stress resistance, attention to detail, systematic thinking, strong communication skills, and reliability. 

Some perks of joining Henkel

• Employment in an international company with well-established corporate values and standards.
• Competitive salary.
• Annual bonus.
• Medical insurance.
• Social package (subsidy for food, payment for mobile services and other benefits in accordance with the rules of the company).

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.