Facilitate exceptional hospitality and service by enhancing the guest experience with a focus on the location’s Group and VIP guests’ needs. Work as a member of the Transient Sales and Reservation Department supporting several aspects of the Sales & Marketing Operation. Generate business travel leads, facilitate customer service events and promotions that drive loyalty and share in the transient travel segment. Process all reservation requests, changes and cancellation received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special or group rate and cancellation policies to all reservation inquires. Accommodate and document special request from travel agents, clients, and meeting planners. Monitor accuracy of room block and reservations for assigned group blocks. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups and transient customers. Set-up proper billing accounts according to accounting policies. Promote awareness of brand image internally and externally. Support Travel Industry Sales Manager with all sales initiatives that relate to transient travel.