• Provides technical advice to customers including commissioning, installing, and testing of products/equipment
• Identifies and corrects more complex problems associated with start-up
• Researches, evaluates, and recommends new products or equipment upgrades that will meet customer needs
• Develops on-going relationships with customers to secure future business
• Resolves/troubleshoots implementation problems and/or train customers on the features of the equipment
• Promotes a culture of personal and team safety, including others who may be affected by the company’s operational activities
A Senior Individual Contributor applies advanced knowledge of job area typically obtained through advanced education and/or technical education as well as work experience. Responsibilities may include managing projects / processes, working independently with limited supervision, and coaching, delegating and reviewing the work of lower level employees. Problems faced are difficult and sometimes complex