Customer Communication Center Executive (Call center Supervisor)

Coca-Cola İçecek Kazakhstan  ( ТОО СП «Кока-Кола Алматы Боттлерс» ) Казахстан, Алматы 2025-07-21 14:16:09

Описание

We are looking for the Customer Communication Center Executive to be a part of our Sales Capability and Business Development Department team located in Almaty.

What We Expect:

  • Using the available resources to maximum capacity by ensuring customers' first contact is immediate and quality service is provided to meet the needs of internal and external customers.
  • Monitoring resources against work volumes to ensure that Service Level Agreements and company targets are met, ensuring adequate resources are always available to meet demand.
  • Analyzing External customer needs by collecting data and ensuring their pain points and complaints are presented to internal stakeholders for further analysis and to perform the role of mediator to enhance the satisfaction level of the external customers, so that CCI's overall objectives are achieved effectively and efficiently.
  • Ensuring that customer/Consumer/Distributor complaints are resolved promptly to the customer’s satisfaction and handled at the first point of customer interaction and in accordance with regulations.
  • Working with customers/Consumer/Distributor related departments in the business to develop strategies and plans to increase customer satisfaction and gradually deliver better SLAs.
  • Establishing and implementing continuous process improvement by monitoring customer interactions and obtaining direct customer feedback on the service standards delivered by the contact centers.

Qualifications:

  • Bachelor’s degree in Business Administration/Engineering/Sales/Marketing.
  • Work experience: at least 2-4 years of experience in related fields.
  • Language skills: English – Upper Intermediate/Advanced.
  • Advanced MS Office, Excel user.

What We Embrace:

  • “People Centered” Focus
  • Equal Salary Advocate
  • A Globally Diverse/An International Workplace
  • Inclusive Team-Building Activities
  • Digital Learning Opportunities
  • Leadership Exposure With Organizational Events
  • Inclusive Language And Culture
  • Social Clubs/Networks
  • Inclusive/Family-Friendly Policies

Who We Are

CCI is a multinational beverage company which operates in Türkiye, Pakistan, Kazakhstan, Iraq, Uzbekistan, Bangladesh, Azerbaijan, Kyrgyzstan, Jordan, Tajikistan, Turkmenistan, and Syria. CCI produces, distributes and sells sparkling and still beverages. CCI employs more than 10,000 people, has a total of 33 bottling plants, and 3 fruit processing plants in 12 countries, offering a wide range of beverages to a population base of 600 million people.

Our purpose at CCI is to create value for our employees, customers, consumers, and community. In line with our vision to become the best FMCG company, we put people at the core of everything we do. We achieve successful results with our people who come together as One Team, committing to live by our shared values of passion, integrity, accountability, and teamwork. Our ambition is to become a great place to work, which is inclusive, diverse, and inspiring, with its key organizational and leadership capabilities.

Encouraging a diverse and inclusive organization is core to our commitment at CCI, that's why we nurture it in everything we do. We are proud to become the fourth company to obtain the EQUAL-SALARY global certification and proud to be an Equal Opportunity and Affirmative Action employer, covering in all our countries.

We take responsibility for the future with our Sustainability Commitments for 2030.

Focusing our roadmap on six main areas, including packaging, water, and climate on environmental issues; human rights, diversity & inclusion, and community investments on social issues, we pledged 9 commitments to continuously improve our efforts. To ensure that by the year 2030, 35% of newly hired individuals, 40% of managerial positions, and 50% of executive committee members are comprised of women.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, sex, color, national or social origin, ethnicity, religion, age, pregnancy, disability, sexual orientation, gender expression, or political opinion.

Похожие вакансии

  • Customer Satisfaction Manager

    Samsung Electronics Central Eurasia LLP. Казахстан, Алматы, улица Желтоксан, 115 24 дня назад
    ... improvement of service standards and customer support policies Excellent communication skills, proactive, customer oriented Proficiency in analytical tools ...
    almaty.hh.kz
  • Head of Unit – AI Assistants

    Home Credit Bank Казахстан, Алматы 6 дней назад
    ... , and proactive communication across multiple functions. Key Responsibilities ... learning. Stakeholder & Vendor Communication Serve as the primary point of contact for internal stakeholders (e.g., Customer Service, IT, Operations, Marketing) regarding ...
    almaty.hh.kz
  • Head of Unit – AI Assistants

    Home Credit Bank Казахстан, Алматы 11 дней назад
    ... , and proactive communication across multiple functions. Key Responsibilities ... learning. Stakeholder & Vendor Communication Serve as the primary point of contact for internal stakeholders (e.g., Customer Service, IT, Operations, Marketing) regarding ...
    almaty.hh.kz
  • Customer Service Analyst

    Ситибанк Казахстан Казахстан, Алматы 13 дней назад
    ... and concise written and verbal communication Consistently deliver high-quality customer service with focus on building ...
    almaty.hh.kz
  • Менеджер по продажам в интернет-магазин (входящие звонки)

    от 250000 KZT
    Qua Qua Call (ТОО Palm Choice Mark) Казахстан, Алматы 6 дней назад
    ... отвлекать. Qua Qua Call — место, где работать приятно, а ... клиентами, входящие звонки, call-центр, специалист службы поддержки,интернет- ... , 7line, KazNetCom, Аспан call-centre, Smart line contact center, Proзвон, SMTER, Syntonic, Telecontact Kazakhstan, ...
    almaty.hh.kz
  • KAE/Key Account Executive

    Coca-Cola İçecek Kazakhstan  ( ТОО СП «Кока-Кола Алматы Боттлерс» ) Казахстан, Алматы, Гоголя, 203\73 13 дней назад
    ... looking for a Key Account Executive to be a part of our Sales team in Almaty What We Expect: Customer acquisition Contact alignment with customer and negotiations Customer management Contract fulfillment control Joint ...
    almaty.hh.kz
  • KAE/Key Account Executive

    Coca-Cola İçecek Kazakhstan  ( ТОО СП «Кока-Кола Алматы Боттлерс» ) Казахстан, Алматы, Гоголя, 203\73 24 дня назад
    ... looking for a Key Account Executive to be a part of our Sales team in Almaty What We Expect: Customer acquisition Contact alignment with customer and negotiations Customer management Contract fulfillment control Joint ...
    almaty.hh.kz
  • Outdoor Sales Representative / Сыртқы сауда өкілі

    от 500 до 1000 USD
    BESTSUPPLIERS GLOBAL Казахстан, Алматы 12 дней назад
    ... independently develop and maintain stable customer relationships.3) More than three ... , no major limit;5) Excellent communication skills, excellent sales skills, and ...
    almaty.hh.kz
  • Executive Assistant to the Dean / Исполнительный ассистент декана

    KIMEP Казахстан, Алматы, проспект Абая, 2 2 дня назад
    ... Job Purpose Summary: The Executive Assistant supports the School of ... recognized university; Strong interpersonal communication skills with diverse populations such ... skills; Punctual, flexible, customer-oriented. Desirable Qualifications: One experience ...
    almaty.hh.kz
  • Business Analyst / System Analyst

    Неткрэкер Текнолоджи Казахстан Казахстан, Алматы 6 дней назад
    ... coming from internal teams and customer business. Manage stakeholder expectations and ensure transparent communication across business and technical streams. ... by the corporate career development center Open environment and encouraging knowledge ...
    almaty.hh.kz
  • Assistant Manager in the jewelry shop

    от 350000 до 800000 KZT
    Welly Develop Limited Казахстан, Алматы, проспект Аль-Фараби, 77/8 день назад
    ... written and spoken).- Knowledge of customer relationship management (CRM) and customer service best practices.- Proven sales experience with a track record of meeting or exceeding targets.- Strong communication and interpersonal skills.- Ability to ...
    almaty.hh.kz
  • Service Solution Manager

    Хуавей Текнолоджиз Казахстан Казахстан, Алматы 4 дня назад
    ... planning capability (region and industry) Customer communication capability (customer) Requirement interpretation capability (customized requirements) ...
    almaty.hh.kz
  • Partner Operations Supervisor

    Glovo Kazakhstan Казахстан, Алматы 16 часов назад
    ... Supervisor, your mission is to support ... and consistent communication with partners, especially around changes in process, promotions, or key operational updates. WHAT YOU WILL BRING TO THE RIDE Experience: 1+ year in customer service, operations, ...
    almaty.hh.kz
  • Quality Assurance Supervisor (Water Treatment Supervisor)

    Coca-Cola İçecek Kazakhstan  ( ТОО СП «Кока-Кола Алматы Боттлерс» ) Казахстан, Алматы 6 дней назад
    ... looking for a Quality Assurance Supervisor to be a part of ... Advanced level of English Strong communication skills Good command of MS ... managerial positions, and 50% of executive committee members are comprised of ...
    almaty.hh.kz
  • Central sorting center custom service

    YTO EXPRESS INTERNATIONAL (KAZAKHSTAN) Казахстан, Алматы 13 часов назад
    ... , short delivery) in the transit center, and coordinate with China operations and China customer service to solve problems. 2. ... . Connect with the on-site customer service staff of the Post Center to verify the information of ...
    almaty.hh.kz
  • Customer Support Specialist

    Genesis Group AG Казахстан, Алматы 15 часов назад
    ... . We’re building a world-class Customer Experience team that ensures every ... work fully remotely and provide customer support via text (no calls), ... –08:00) Prior experience in customer support Familiarity with CRMs, admin ...
    almaty.hh.kz
  • Head of E-Commerce CIS

    De'Longhi Казахстан, Алматы 4 дня назад
    ... responsible for ensuring that the customer experience on the ecommerce website is seamless and enjoyable. This includes organization of call center, setting procedures and processes and ...
    almaty.hh.kz
  • Оператор call-центра

    от 400000 до 700000 KZT
    KazHealth Казахстан, Алматы, улица Серке Кожамкулова, 159 3 дня назад
    ... тимбилдингов. Компаниямыздың кеңейуіне байланысты CALL CENTER Операторлары қажет. Мамандығына, білімі ... үріндегі мотивациялық бағдарламалар бар. CALL CENTER Операторлары – клиенттің бірінші байланысқа ...
    almaty.hh.kz
  • DD&T Therapy Area Partner

    Такеда Казахстан Казахстан, Алматы, улица Зейна Шашкина, 44 6 дней назад
    ... teams and connect & align strategy, customer needs and digital solutions to ... -market model for the digital customer facing solutions. Promote transparency by ... -market model for the digital customer facing solutions. Promote transparency by ...
    almaty.hh.kz
  • Wireless Pre-Sales Product Manager

    Хуавей Текнолоджиз Казахстан Казахстан, Алматы, проспект Достык, 210Б 6 дней назад
    ... of Radio RAN communication principles and wireless products (GSM ... tools, etc. Strong communication and coordination ability, deliver key message to customer, strong customer service awareness, customer requirement understanding ability. Ability to ...
    almaty.hh.kz
  • Operations Coordinator (Специалист по логистике - удаленная работа)

    до 700000 KZT
    Manpower Казахстан, Алматы 6 дней назад
    ... contact for customers, ensuring excellent customer service and timely communication. Address customer inquiries, provide shipment updates, and ... a fast-paced environment. Effective communication and customer service skills. Prioritize workload efficiently. ...
    almaty.hh.kz
  • Implementation Trainer

    до 1300 USD
    Syrve Казахстан, Алматы 6 дней назад
    ... a key member of the Customer Success team, responsible for designing, ... understanding of our software, strong communication skills, and a proactive approach to customer engagement. By translating complex product ...
    almaty.hh.kz
  • Key Account Management Specialist

    ЮНИЛЕВЕР КАЗАХСТАН (ТМ, Unilever) Казахстан, Алматы, проспект Абылай Хана, 53 6 дней назад
    ... accounts, building and executing customer strategies and business plans on ... completion Growth mindset, customer & consumer focus, accountability and responsibility ... Strong influencing, negotiation, and communication skillsMUST: experience in Key Account ...
    almaty.hh.kz
  • Infrastructure and Technology Supervisor

    АО ИП Эфес Казахстан Казахстан, Алматы 5 дней назад
    ... vacancy of Infrastructure and Technology Supervisor, which requires creativity and analytical ... and integrity of data center, cloud, server system, end-user ... clear and concise in all communication. Effectively manage multiple priorities. Requirements: ...
    almaty.hh.kz
  • Оператор call-центра

    от 200000 до 200000 KZT
    Call-center ecommerce Казахстан, Алматы, улица Айманова, 37 6 дней назад
    ... нашей команде открыта вакансия Оператор call-центра. Задачи: нет холодных звонков ...
    almaty.hh.kz
  • Оператор Call-center (г. Алматы)

    от 150000 до 400000 KZT
    Rus&Co Financial Group Казахстан, Алматы день назад
    ... .30, 5 2). СРОЧНО *Оператор Call-center* в г.Алматы (раб.время ...
    almaty.hh.kz
  • Customer Service Specialist (Международная компания)

    до 600000 KZT
    Manpower Казахстан, Алматы 4 дня назад
    ... strong relationships and high quality communication with internal stakeholders (Supply Chain, Logistics Services, Sales Account Team, Finance, Marketing, IT support) to increase customer satisfaction and to raise exit ...
    almaty.hh.kz
  • Customer Support Associate

    Спортион эй эм (Sportion TM) Казахстан, Алматы 26 дней назад
    ... are the first line of communication within the customers. Can provide commercial approach to the customer with outstanding capability to present ...
    almaty.hh.kz
  • O&M Engineer

    от 300000 до 650000 KZT
    ЦЕНТРАЛЬНОАЗИАТСКАЯ КОМПАНИЯ САНИ Казахстан, Алматы, Бухтарминская улица, 1/2 2 дня назад
    ... and RFP tenders, including timely communication with customer if any clarification and deviations ... the deal in a customer-servicing, efficient, professional fashion. Take ... weather conditions. Skill: Effective communication skills to collaborate with team ...
    astana.hh.kz
  • Customer Order Fulfillment Associate (Специалист по управлению заказами)

    Coca-Cola İçecek Kazakhstan  ( ТОО СП «Кока-Кола Алматы Боттлерс» ) Казахстан, Алматы 6 дней назад
    ... for each product, distributor, and customer. Launch FairShare accurately and on ... platforms. Update product catalog and customer database in SAP. Create and ... managerial positions, and 50% of executive committee members are comprised of ...
    almaty.hh.kz
  • Head of Alumni Affairs and Supporter Relations (Bishkek / Dushanbe / Tekeli / Almaty)

    University of Central Asia Казахстан, Алматы 6 дней назад
    ... engaged with UCA through ongoing communication Ensure that the alumni feel ... and is now launching further Executive Education and postgraduate programmes. UCA’s ... . Report annually to UCA’s Management Executive Committee on the performance of ...
    almaty.hh.kz
  • Call Center Operator – iGaming

    PRO GAMING SOFTWARE LTD Казахстан, Алматы 4 дня назад
    ... . We’re currently looking for a Call Center OperatorJoin the team that launches ... features and opportunities ️ Help resolve customer issues and liaise with other ...
    almaty.hh.kz
  • Customer Service Specialist

    АНКОР Центральная Азия Казахстан, Алматы 25 дней назад
    ... arise during order processing; Managing customer orders from creation to warehouse ... : Experience in transport logistics Customer Service or relevant education is ... learning ability, teamwork orientation, good communication skills, and the ability to ...
    almaty.hh.kz
  • BI Analyst of AI Data

    Home Credit Bank Казахстан, Алматы, улица Зеина Шашкина, 1/1 4 дня назад
    ... AI assistants within the contact center; Analyze key metrics such as ... related to AI assistant performance, customer satisfaction (CSAT), and complaints to ... the AI assistant’s impact on customer experience. Qualifications Experience: Strong experience ...
    almaty.hh.kz
  • Продавец-консультант

    АТЮ Дьюти Фри Казахстан (ATU Duty Free Kazakhstan) Казахстан, Алматы, аэропорт Алматы 2 дня назад
    ... common goal Excellent communication and interpersonal skills with the ability to build and maintain relationships Excellent customer service skills, Good level of ... standards of customer service surpassing customer expectations at every opportunity by ...
    almaty.hh.kz
  • Sales Leader Central Asia & Caucasus – Industrial

    ZF Aftermarket Kazakhstan Казахстан, Алматы день назад
    ... accurate monthly sales forecasts per customer and reporting cluster within BL ... with escalation to ensure that customer satisfaction through service delivery remains ... sub-region • Strong knowledge of customer structures but also expert on ...
    almaty.hh.kz
  • O&M Engineer

    от 300000 до 450000 KZT
    ЦЕНТРАЛЬНОАЗИАТСКАЯ КОМПАНИЯ САНИ Казахстан, Алматы, Бухтарминская улица, 1/2 2 дня назад
    ... part in building favourable customer relationships, mapping key decision makers & ... and RFP tenders, including timely communication with customer if any clarification and deviations ... the deal in a customer-servicing, efficient, professional fashion. Take ...
    almaty.hh.kz
  • Supervisor in Audit department (General / Financial Services)

    KPMG Казахстан, Алматы 11 дней назад
    ... is looking for an experienced Supervisor to join our Audit Department in Astana. As a Supervisor in the Audit Department, your ...
    almaty.hh.kz
  • Senior Client Executive

    NielsenIQ , Алматы, 6 дней назад
    ... clients’ business questionsClose cooperation with customer success team for supporting the ... by visiting the NIQ News Center: https: nielseniq.com global en ...
    kz.talent.com

Карточка вакансии:

  • Должность Customer Communication Center Executive (Call center Supervisor)
  • Размещено: 2025-07-21 14:16:09
  • Город Казахстан, Алматы
  • Зарплата:
  • Компания: Coca-Cola İçecek Kazakhstan  ( ТОО СП «Кока-Кола Алматы Боттлерс» )