Deloitte DKU is represented in Kazakhstan and Uzbekistan, with offices in Astana, Almaty, Atyrau, and Tashkent.

The Junior Technology Operations Engineer supports day-to-day IT operations by triaging and resolving end-user and infrastructure issues under guidance from senior engineers. This role focuses on learning Deloitte tools and processes, contributing to reliable service delivery across end-user, server, cloud, and network environments, and escalating appropriately when required.

Key Responsibilities

• Level 1/2 service delivery
  • Provide Level 1/2 support by following runbooks and knowledge articles; escalate complex issues to senior engineers.
  • Complete assigned tickets within agreed SLAs, keeping priority and impact in mind.
  • Support troubleshooting during incidents and follow escalation procedures; engage the appropriate support teams as required.
  • Ensure high-quality service delivery through clear communication, good ticket hygiene, and timely follow-up with users.
• Incident, problem & operational excellence
  • Track ticket resolution progress, spot recurring issues, and flag improvement opportunities to the team.
  • Assist with incident analysis and root-cause investigations under guidance to help prevent repeat issues.
  • Support system monitoring and respond to alerts by performing first-line checks and escalating when needed.
  • Assist in preparing KPI/SLA reports and basic trend summaries for review by senior team members.
• Technical operations & troubleshooting
  • Troubleshoot common hardware, software, and connectivity issues for end users (Windows, mobile devices, etc.).
  • Support monitoring and basic maintenance activities for on-premises and cloud-based servers and virtualization platforms under guidance (Windows/Linux; Hyper-V).
  • Support cloud environments (Azure, Google Cloud) by performing routine checks and assisting with operational tasks.
  • Maintain and develop simple automation scripts (PowerShell; Bash as applicable) to improve repeatable tasks.
  • Assist with user access and account administration tasks (Active Directory, Microsoft 365, IAM tools), including provisioning/deprovisioning following established procedures.
  • Support backup operations and participate in disaster recovery testing activities (e.g., Veeam).
  • Assist with troubleshooting network connectivity and core services (DNS, DHCP, VPN) and support network devices under guidance (e.g., Cisco).
• Process, documentation & stakeholder collaboration
  • Work with ticketing and ITSM tools (ServiceNow); maintain accurate incident/problem/change records.
  • Maintain and update technical documentation, knowledge base articles, and user guides to a high standard.
  • Coordinate with system administrators, developers, security teams, and other departments.
  • Participate in IT service implementation projects, audits, and compliance activities.
• Security & compliance
  • Ensure adherence to Deloitte security policies and procedures, including relevant standards (e.g., ISO 27001, ISO 27701).

Qualifications

• Education: Higher education in a technical field (e.g., IT, computer science, engineering).
• Experience: 2 years in IT support / IT operations (including internships). Exposure to enterprise environments is a plus. Leadership or people-management experience is not required.
• ITSM / Process: Basic understanding of incident, problem, and change management (ITIL knowledge is a plus). Experience with ticketing/ITSM tools (e.g., ServiceNow; Jira is a plus).
• Systems: Foundational knowledge of Windows (desktop) and basic Windows Server or Linux concepts; exposure to Microsoft 365 administration and Active Directory is an advantage.
• Cloud & virtualization: Exposure to virtualization (Hyper-V) and/or cloud platforms (Azure and/or Google Cloud) is preferred; willingness to learn is essential.
• Networking: Basic understanding of TCP/IP and common services (DNS, DHCP, VPN). Any exposure to networking hardware (e.g., Cisco) is a plus.
• Automation: Scripting for task automation (PowerShell; Bash as applicable).
• Operations tooling: Exposure to monitoring tools, backup solutions, patching, and endpoint protection practices is beneficial.
• Certifications (preferred): ITIL Foundation; Microsoft (e.g., MS-900/AZ-900); CompTIA (A+/Network+); Cisco (CCNA); or other relevant entry-level certifications.
• Languages: English, Russian.

Core Competencies

• Professional, calm mindset with a customer-focused approach and willingness to learn.
• Good organization and time management; able to prioritize tasks with support from the team.
• Clear, professional communication with users, technical teams, and management.
• Analytical, structured troubleshooting and root-cause approach.
• Able to stay composed under pressure and follow incident procedures, escalating appropriately.