Customer Support Engineer

Аспирити Казахстан, Астана 2026-04-03 15:06:27
Откликнуться на astana.hh.kz

Описание

Привет! Мы, "Aspirity Solution", студия разработки, которая уже 10 лет создает веб и мобильные приложения, ноу-код решения и ИИ-агентов для самых разных клиентов. Сейчас мы в поиске Customer Support Engineer в команду нашего партнера.

Обязанности:

  • L3 поддержка (Intercom, Jira, email, телефон)
  • Обработка критических инцидентов (P1) по SLA
  • Дежурства (смены, выходные, праздники)
  • Работа с тикетами
  • баги → разработка
  • фичи → продукт
  • внедрение → implementation
  • Эскалация проблем в разработку
  • Взаимодействие с партнёрами (Acronis, IONOS, Nextiva)
  • Поддержка документации и runbook’ов

Требования:

  • 3+ года в техподдержке / support engineering
  • Intercom или аналоги (Zendesk, Freshdesk)
  • API дебаг: Postman, curl, DevTools
  • Английский B2–C1
  • Готовность к дежурствам
  • Опыт с B2B клиентами
  • Самостоятельная работа

Плюсом:

  • Jira
  • VoIP (SIP, WebRTC)
  • AI/ML или чат-боты
  • QA опыт
  • Лидерство / менторинг
  • Знание нескольких иностранных языков

Формат: удаленка, гибкий график, оплата в долларах

Откликнуться на astana.hh.kz

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Карточка вакансии:

  • Должность Customer Support Engineer
  • Размещено: 2026-04-03 15:06:27
  • Город Казахстан, Астана
  • Зарплата: от 3428 USD
  • Компания: Аспирити