ABOUT THE EMPLOYER
Our client has been serving customers and producing world class industrial equipment since 1833. From steam engines to warship propulsion to the world’s best known engine and compressor brands, the company has been a mainstay of industry for nearly 200 years. As the foremost service provider, advancing the world through expertise, innovation, and unwavering support, they are committed to delivering safe and reliable energy to the world.
WHAT WILL YOU WORK ON?
This role is responsible for supporting both infrastructure systems and end-user technology needs, including Windows Server environments, virtualization platforms, network infrastructure, security appliances, and endpoint devices. The ideal candidate will have strong technical expertise across server administration, networking, and desktop support, combined with excellent problem-solving abilities and customer service skills.
Key Responsibilities:
Infrastructure Administration & Support:
Administer and maintain Windows Server environments, including Active Directory, DNS, DHCP, Group Policy, and file/print services
Manage and support virtualization platforms such as VMware and Hyper-V, including VM provisioning, monitoring, and troubleshooting
Configure, monitor, and troubleshoot network infrastructure including switches, routers, firewalls, and wireless access points
Support network security appliances such as Fortinet FortiGate firewalls, Meraki devices, and VPN solutions
Administer Microsoft 365/Office 365 environments, including user licensing, Exchange Online, SharePoint, Teams, and security/compliance features
Perform routine maintenance, updates, and patches for servers, network devices, and security systems
Monitor system performance and proactively address potential issues before they impact operations
Assist with infrastructure projects including server deployments, network upgrades, and system migrations
End-User Support:
Provide technical support for Windows11 workstations, laptops, and mobile devices
Troubleshoot hardware and software issues for end users across the organization
Configure and deploy endpoint devices, including image management and software installations
Support Microsoft 365 applications, email systems, and collaboration tools
Manage user accounts, permissions, and access rights in Active Directory
Respond to support tickets and service requests in a timely and professional manner
Documentation & Collaboration:
Create and maintain technical documentation for systems, processes, and procedures
Document infrastructure configurations, network diagrams, and troubleshooting guides
Collaborate with other IT team members on projects and complex technical issues
Participate in change management processes and coordinate maintenance windows
Contribute to knowledge base articles and internal training materials
WHAT SKILLS AND EXPERIENCE ARE WE LOOKING FOR?
Associate’s degree in Information Technology, Computer Science, or related field, or equivalent work experience (5+ years)
2-4 years of experience in IT support with exposure to both infrastructure and end-user support
Strong knowledge of Windows Server administration (Active Directory, DNS, DHCP, Group Policy)
Experience with virtualization technologies (VMware, Hyper-V, or similar)
Understanding of TCP/IP networking, VLANs, subnetting, and basic routing concepts
Familiarity with network security appliances such as firewalls, VPNs, and wireless controllers (Fortinet, Meraki, or similar platforms)
Proficiency with Windows 10/11 desktop support and troubleshooting
Experience with Microsoft 365/Office 365 administration
Strong problem-solving and analytical skills
Excellent communication and customer service abilities
Ability to work independently and as part of a team
ARE THERE ANY OTHER REQUIREMENTS?
Industry certifications such as CompTIA Network+, Security+, Microsoft certifications (MCSA, MCSE, Azure), or vendor-specific certifications (Fortinet NSE, Cisco CCNA, VMware VCP)
Experience with backup and disaster recovery solutions
Knowledge of scripting languages (PowerShell, Python, or Bash)
Experience with monitoring tools and ticketing systems
Familiarity with cloud platforms (Azure, AWS, or Google Cloud)