Main accountabilities / responsibilities:

Central point of contact for all aftermarket customers.
Ensure availability within the team through organized representation within the defined working patterns and response times. Written and verbal communication with customers and Head Quarter and other interfaces / parts of the communication with internal and external interfaces. Secure that global processes are being successfully implemented or executed locally.

Customer Order Processing.
Process customer orders actively and accurately as per customer requirements and ZF policies. Confirm orders and status. Keep customers updated. Ensure orders are released, shipped and delivered on time. Expedite orders internally when required. Process approved returns, credits and invoices, handling of commercial complaints.

Sales support.
Build good relationships. New product development via tele sales. Proactively identify customer needs and opportunities to exceed customer expectations. Notify customers of price changes. Obtain customer forecasts for inventory planning. Provide customers with quotes incl. price & availability. Manage open quotes. Generate Proforma invoices. Liaise with other business units/teams to resolve customer queries. Advise customers on new products and alternatives. Sales & analysis reporting.

Support the business requested special tasks / projects delivery within the area of responsibility.
Maintenance of customer master data in all business systems. Contract Management: administrate and support in execution of contracts/ agreements.

Technical support (first level resolution).
Provide technical guidance and materials using internal support structure. Investigate warranty claims, liaise with divisional technical teams and process warranty claims & campaigns coming from the sub region.

Office administrative support.

Required skills and experience / main competencies:
Fluency in English.

Good knowledge of ERP (SAP, Navision), CRM, Power BI.

Bachelor degree in economics, business administration or similar;

Good communication and interpersonal skills as well as the ability to work as part of a team;

Excellent organizational and time management under high time pressure

Key competencies:

3 years` experience working in customer service, sales support, sales administration etc.

We offer:

Official employment, 5-day working week, hybrid work schedule;

Fixed competitive salary;

Medical insurance, accident life insurance;

Annual paid leave of 28 calendar days.