Manager of L3 Tech Support Team

Syrve Казахстан, Алматы 2026-01-26 12:17:34
Откликнуться на astana.hh.kz

Описание

Обязанности:

  • Lead and develop the L3 support team: set goals, distribute workload, grow product and technical expertise, maintain high standards of professionalism.

  • Design and maintain structured escalation and notification flows for business, offices and partners, managing expectations and communicating impact, risks and next steps in a clear, calm and datadriven way

  • Own investigation of the most complex incidents: understand how Syrve solutions work (architecture, integrations, data flows), drive root cause analysis and post incident reviews with sustainable fixes

  • Build low friction collaboration with Product, Engineering, QA, DevOps and L2 teams; ensure requests to Engineering are wellstructured and aligned with product direction.

  • Oversee the creation and maintenance of knowledge base articles, technical documentation, and internal guidelines.

  • Improve efficiency of L3 support using metrics (SLAs, resolution time, reopens, escalations to Engineering) and by actively adopting AI tools in support workflows

  • Manage technical debt from the support perspective: keep visibility on legacy and hardtosupport solutions, initiate deprecation/migration decisions and promote reuse of existing capabilities

Требования:

  • 5+ years in Technical Support / L3 Support or similar customerfacing technical roles, working with complex, distributed software systems.

  • 2+ years of team leadership experience (team lead / manager) with proven ownership of critical incidents and crossteam communication

  • Strong understanding of software systems, APIs, databases and integrations, with readiness to dive deep into how the platform works, not just coordinate tasks.

  • Excellent communication skills: ability to structure interactions with different audiences and translate technical topics into clear business language; experience building support processes and standards

  • Experience with ticketing and documentation tools (e.g., Jira, Confluence, Zendesk, Freshdesk or similar).

  • Fluency in English and Russian

Условия:

  • Engaging environment with highly qualified specialists.

  • International team and multicultural work environment.

  • Compensation for English courses.

  • Gym membership reimbursement.

  • Comprehensive health insurance.

  • Paid time off and paternity leave.

  • Remote-first work format.

Откликнуться на astana.hh.kz

Похожие вакансии

  • Tech Support Manager

    от 200000 до 250000 KZT
    HJ Platform Казахстан, Алматы 2 дня назад
    ... , которые мы ценим. Мы ищем Tech Support Manager, который будет отвечать за качественную ...
    almaty.hh.kz

  • Community & PR Manager

    INVESTBANQ TECH LAB LIMITED Казахстан, Алматы 17 дней назад
    ... . Role overview The Community & PR Manager will play a pivotal role ... with key business, financial, and tech media in target regions; Secure ... (top-of-funnel). Events & Growth Support Full coordination and logistics for ...
    almaty.hh.kz

  • Ground Support Sales Manager

    Sandvik Mining and Construction Kazakhstan LTD Казахстан, Алматы, проспект Назарбаева, 187Б 20 часов назад
    ... , is looking for a Ground Support Sales Manager About the Role: We are seeking a proactive and results-driven Ground Support Sales Manager with experience in the mining ...
    almaty.hh.kz

  • Brand Manager

    АНКОР Центральная Азия Казахстан, Алматы 20 часов назад
    ... Co-define with Marketing Manager markets marketing big bets and support markets in the implementation & analysis; ... with regional strategies. Support and coordinate regional POSM production, ... unified executions and support trade commitments Be regularly in ...
    almaty.hh.kz

  • Logistics manager

    от 918001 до 918001 KZT
    ФИЛИАЛ АССОЦИАЦИИ ВРАЧИ БЕЗ ГРАНИЦ (ШВЕЙЦАРИЯ) В КАЗАХСТАНЕ Казахстан, Алматы, улица Максима Зверева, 6А 5 дней назад
    ... ). Place, get validated by Line Manager ( Resource Manager) and confirm the reception of ... is reflecting the real situations). Support Resource Manager on the follow up the ... eIRs to PMR and Resource Manager. Follow up on prices changes ...
    almaty.hh.kz

  • Brand Manager

    АНКОР Центральная Азия Казахстан, Алматы 11 дней назад
    ... Co-define with Marketing Manager markets marketing big bets and support markets in the implementation & analysis; ... with regional strategies. Support and coordinate regional POSM production, ... unified executions and support trade commitments Be regularly in ...
    almaty.hh.kz

  • Customer Success Manager (Support Lead / Product Feedback)

    от 1000 до 2500 USD
    Paloma365 Казахстан, Алматы, проспект Жибек Жолы, 188 15 дней назад
    ... . Responsibilities: Lead the Customer Success Support function with a product and ... ) — mandatory Experience in Customer Success Support Lead Product Support roles Product-oriented mindset: you ...
    almaty.hh.kz

  • Junior IT Support Engineer (no calls)

    Connectivity Solutions (Коннективити Солюшнз) Казахстан, Алматы, улица Тимирязева, 28В 13 часов назад
    ... looking for a Junior IT Support Engineer to work 5 2 ... role, you’ll: Provide expert level support for our clients on complex ... , primarily in English. Provide customer support through messaging platforms, analyze reported ...
    almaty.hh.kz

  • Junior IT Support Engineer (no calls)

    Connectivity Solutions (Коннективити Солюшнз) Казахстан, Алматы, улица Тимирязева, 28В 5 дней назад
    ... looking for a Junior IT Support Engineer to work 5 2 ... role, you’ll: Provide expert level support for our clients on complex ... , primarily in English. Provide customer support through messaging platforms, analyze reported ...
    almaty.hh.kz

  • Technical Product Manager (Former Developer)

    RapidSeedbox ltd Казахстан, Алматы 13 часов назад
    ... — through the combination of product & tech. As a technical product manager, you help turn RapidSeedbox proxy ... the role): The Technical Product Manager mission is to deeply understand ... are not just a product manager. You possess very deep technical ...
    almaty.hh.kz

  • Координатор по стажировкам и трудоустройству студентов

    от 400000 до 450000 KZT
    De Montfort University Kazakhstan (Де Монтфорт Юниверсити Казахстан) Казахстан, Алматы, проспект Аль-Фараби, 120/48 2 дня назад
    ... guidance and programming. Encourage and support student participation in employer events, ... data analysis and reporting to support service evaluation and planning. Assist ... panels, and themed careers initiatives. Support the development and maintenance of ...
    almaty.hh.kz

  • EpiC Kazakhstan Diagnostics and Laboratory Specialist for Global Health Security

    ФИЛИАЛ ФЭМИЛИ ХЭЛС ИНТЕРНЭШНЛ В РК Казахстан, Алматы, проспект Достык, 240 11 дней назад
    ... country work plan, providing technical support to the Ministry of Health, ... meet region-specific needs; Support the development, implementation, and delivery ... systems at regional laboratories, including support for continuous improvement processes; Provide ...
    almaty.hh.kz

  • Project Management Officer

    Марс Казахстан, Алматы, улица Кунаева, 77 12 дней назад
    ... experienced and highly motivated Project Manager to lead the development and ... launch and long-term operational support. Oversee transition planning to ensure ... -in-class learning and development support from day one, including access ...
    almaty.hh.kz

  • Менеджер внедрения/Junior Onboarding Manager

    от 300000 до 490000 KZT
    OpenHC Казахстан, Алматы, улица Жумалиева, 86 10 дней назад
    ... for a Junior Onboarding Manager to join our office team ... extensively with clients and support them) Responsibilities Client Current State ... Client Handover to Support Team Proper handover of the client to the support team Providing detailed information on ...
    almaty.hh.kz

  • Personal Assistant to the General Manager

    САНДОЗ КАЗАХСТАН Казахстан, Алматы, улица Курмангазы, 95 17 дней назад
    ... high-level administrative and organizational support to the General Manager of Sandoz Central Asia & Caucasus. ... liaison between the General Manager and internal departments, ensuring timely communication and follow-up Support the planning and execution of ...
    almaty.hh.kz

  • Support Manager/IGaming

    iPlayTech Казахстан, Алматы 21 день назад
    ... Our Team as a Support Manager We are a fast-growing ... even in challenging conversations. Tech Savviness: You’re confident with computers and easily navigate various apps and systems. Your Responsibilities: Provide prompt support via online chat. Assist with ...
    almaty.hh.kz

  • IT Sales manager

    Softgile Казахстан, Алматы, улица Керима Мынбаева 18 часов назад
    ... focus on innovation, high-tech environments, and continuous growth, Softgile ... and knowledge sharing.To support our strategic growth and strengthen our regional footprint, we are looking for a driven and proactive IT Sales Manager based in Almaty, who will ...
    almaty.hh.kz

  • Senior Product manager

    DAR tech Казахстан, Алматы, микрорайон Коктем-2, 22 12 дней назад
    ... и стратегически мыслящего Senior Product Manager для управления одним из модулей ... : Опыт работы Product Owner Product Manager в CRM от 2 лет ...
    almaty.hh.kz

  • Junior Tech Specialist

    Connectivity Solutions (Коннективити Солюшнз) Казахстан, Алматы, улица Тимирязева, 28В 6 дней назад
    ... are looking for a Junior Tech Specialist to work 5 2 ... integrate technologies into their workflows. Support customers through messaging apps, identify ... . Create clear, engaging materials that support and accelerate customer acquisition. Qualifications: ...
    almaty.hh.kz

  • Tech Support Engineer (L3)

    Syrve Казахстан, Алматы 10 дней назад
    ... of experience as a Technical Support Specialist or in a similar technical role. Experience providing B2B technical support (a strong plus). Working knowledge ...
    almaty.hh.kz

  • Pump Proposal Engineer

    Метсо Казахстан Казахстан, Алматы, Алмалинский район, улица Жамбыла, 100 день назад
    ... , marketing and product support. You will work in a ... will report to Senior Manager, Proposals (located in Sweden). As a Pumps Proposal Engineer, you will support our sales for our products, ... technical and application support related to slurry handling. You ...
    almaty.hh.kz

  • AI инженер

    Home Credit Bank (ДБ АО «ForteBank») Казахстан, Алматы, улица Зеина Шашкина, 1/1 6 дней назад
    ... with the Junior Project Manager to understand business goals and help implement automation strategies. Translate project requirements into practical automation solutions that enhance overall performance and productivity. Support in providing technical ...
    almaty.hh.kz

  • Business manager

    Алматинская Международная Школа Казахстан, Алматы, микрорайон Калкаман-2, улица Байкена Ашимова, 185 23 часа назад
    ... year sub contract) Business Manager Responsibilities: 1. Accounts Receivable: Issue ... with the director 7. Support to the Director: Help the ... Violate QSI Policy. 8. Support to OVS staff: Open a ... open individual local accounts Support OVS staff with Altyn bank ...
    almaty.hh.kz

  • Key Account Manager

    Sandvik Mining and Construction Kazakhstan LTD Казахстан, Алматы, проспект Назарбаева, 187Б 5 дней назад
    ... areas As a Key Account Manager you will be responsible for providing ongoing support to high value customers, implementing ... profitable business relationships. Provide ongoing support to high value clients ensuring ...
    almaty.hh.kz

  • Business manager

    Алматинская Международная Школа Казахстан, Алматы, микрорайон Калкаман-2, улица Байкена Ашимова, 185 5 дней назад
    ... year sub contract) Business Manager Responsibilities: 1. Accounts Receivable: Issue ... with the director 7. Support to the Director: Help the ... Violate QSI Policy. 8. Support to OVS staff: Open a ... open individual local accounts Support OVS staff with Altyn bank ...
    almaty.hh.kz

  • Junior Brand Manager, Traditional Dairy category

    PepsiCo Central Asia (ПепсиКо Центральная Азия) Казахстан, Алматы, проспект Абая, 109В 7 дней назад
    ... and cross-functional teams to support brand-related initiatives. Requirements​​​​​​​: 1–2+ years of experience in Marketing (Junior Brand Manager, Marketing Specialist, Assistant, internship); Experience ...
    almaty.hh.kz

  • International Account Manager — Agency Partnerships

    Etalk Hub Inc , Алматық, 12 дней назад
    ... looking for an International Account Manager to build and manage partnerships ... student profiles and needs Partner Support & Matching Help partners find suitable ... growth path into Senior Account Manager Head of Partnerships Direct impact ...
    kz.talent.com

  • International Account Manager — Agency Partnerships

    Etalk Hub Inc , Алматық, 12 дней назад
    ... looking for an International Account Manager to build and manage partnerships ... student profiles and needs Partner Support & Matching Help partners find suitable ... growth path into Senior Account Manager Head of Partnerships Direct impact ...
    kz.talent.com

  • Operational Risk Manager

    inDrive Казахстан, Алматы, проспект Юрия Гагарина, 124/7 8 дней назад
    ... in collaboration with Tech and Product teams during design, build, and rollout phases Business Continuity Plans (BCP) and resilience support, scenario reviews, failover drills, and ... financial, and legal support. Discount club membership. Diverse internal ...
    almaty.hh.kz

  • Country Sales Manager

    АНТАЛ БИЗНЕС РЕШЕНИЯ (ТМ Antal Kazakhstan) Казахстан, Алматы 12 дней назад
    ... is a leading high-tech enterprise specializing in R ... a Country Sales Manager in Kazakhstan. Work Format: Full- ... dynamics. ∙ Training & Support: Provide sales and product training to distributor teams; support seminars, user visits, and promotional ...
    almaty.hh.kz

  • Platforms Tech Lead

    Small, ТМ (Скиф Трейд, ТОО) Казахстан, Алматы, проспект Абая, 218/1 20 часов назад
    ... цифровых продуктов компании. Мы ищем Tech Lead of Platforms, который возьмёт ... и 3+ года в роли Tech Lead Platform Architect. Вы глубоко ... строить платформы «как в big tech», а не набор разрозненных инструментов ...
    almaty.hh.kz

  • HR Executive in Kaskelen

    pladis Kazakhstan Казахстан, Алматы 21 час назад
    ... % of the time).Deliver HR support on-site: training sessions, manager consultations, audits of HR processes. ...
    almaty.hh.kz

  • Executive Assistant

    Марс Казахстан, Алматы, улица Кунаева, 77 5 дней назад
    ... Assistant is responsible for key support to General Manager and members of the Central Eurasia Leadership team. They bring unvaluable support and precise help to the ... focus on learning and development support from day one, including access ...
    almaty.hh.kz

  • Руководитель / Специалист по выстраиванию Support-отдела с AI (Fintech / IT)

    от 400000 до 400000 KZT
    Partners Go Казахстан, Алматы 13 дней назад
    ... нуля выстроить современный support-отдел, опираясь на AI, автоматизацию ... ответственностью. 🧩 Задачи Выстраивание support-отдела:— Проектирование структуры службы поддержки— ... выстраивания или управления support-отделом (IT Fintech SaaS — плюс)— ...
    almaty.hh.kz

  • Audit Manager / Менеджер по аудиту

    Crowe Audit KZ Казахстан, Алматы, проспект Аль-Фараби, 13к1В день назад
    ... challenge? As an External Audit Manager in our friendly, close-knit ... - Continuous training and personal development support (ACCA, DipIFR, CIMA, etc.)- Interesting ... personal development ДОЛЖНОСТЬ: External Audit Manager Менеджер по внешнему аудиту Ваше ...
    almaty.hh.kz

  • Senior Manager/Associate Director in Forensic & Compliance (AML/CFT)

    KPMG Казахстан, Алматы 5 дней назад
    We’re currently seeking a Seinor Manager Associate Director in Forensic (AML CFT) to join our Forensic Consulting team in Almaty Astana. In this pivotal role, you’ll lead complex advisory projects, support clients across Central Asia and ...
    almaty.hh.kz

  • Finance Manager

    АНТАЛ БИЗНЕС РЕШЕНИЯ (ТМ Antal Kazakhstan) Казахстан, Алматы 10 дней назад
    ... Company is looking for Finance Manager Responsibilities: Analyze financial performance of lounge operations, including revenue, costs, and profitability. Prepare financial summaries and insights to support strategic decision-making. Manage relationships ...
    almaty.hh.kz

  • International Account Manager — Agency Partnerships

    Etalk Hub Inc , Алматық, 12 дней назад
    ... looking for an International Account Manager to build and manage partnerships ... student profiles and needs Partner Support & Matching Help partners find suitable ... growth path into Senior Account Manager Head of Partnerships Direct impact ...
    kz.talent.com

  • Technical Project Manager

    Genesis Group AG Казахстан, Алматы 2 дня назад
    🌍 We’re Hiring: Technical Project Manager 📍 Location: Remote, Full-Time 🧭 Reports ... looking for a Technical Project Manager who can combine product development ... - 2+ years as a Project Manager Technical Project Manager in IT, Mobile Apps, or ...
    almaty.hh.kz

Карточка вакансии:

  • Должность Manager of L3 Tech Support Team
  • Размещено: 2026-01-26 12:17:34
  • Город Казахстан, Алматы
  • Зарплата:
  • Компания: Syrve