Tech Support Engineer (L3)

Syrve Казахстан, Алматы 2026-01-16 17:27:48
Откликнуться на almaty.hh.kz

Описание

Responsibilities:

  • Investigate and resolve incidents and complex technical issues related to Syrve software.

  • Work with the full Syrve technology stack, including cloud-based components.

  • Collaborate with development and DevOps teams to analyze and resolve issues.

  • Communicate with technical teams of Syrve partners.

  • Analyze logs and system behavior to identify root causes and prevent повторные issues.

Requirements:

  • 3+ years of experience as a Technical Support Specialist or in a similar technical role.

  • Experience providing B2B technical support (a strong plus).

  • Working knowledge of databases (SQL, PostgreSQL) and database queries.

  • Basic understanding of server operating systems.

  • Experience working with back- and front-office equipment (highly desirable).

  • Strong written communication skills in Russian and English.

Nice to Have

  • Experience with POS or restaurant management software.

  • Experience working with logs and ELK stack.

  • Familiarity with cloud technologies.

Conditions:

  • Opportunities for professional growth and career development.

  • Competitive paid time off and paternity leave.

  • Work in an international, diverse team.

  • Compensation for English language courses.

  • Gym membership reimbursement.

  • Comprehensive health insurance.

  • Flexible remote work options.

Откликнуться на almaty.hh.kz

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Карточка вакансии:

  • Должность Tech Support Engineer (L3)
  • Размещено: 2026-01-16 17:27:48
  • Город Казахстан, Алматы
  • Зарплата:
  • Компания: Syrve