We’re looking for a detail-focused Soft Coordinator to join the Collection Operations team at MD Finance. In this role, you’ll make sure local collection teams in different countries follow Head Office processes and standards. You’ll track key performance metrics, keep process documents up to date, help roll out new ways of working, and support consistent use of approved operating standards.
If you like structured work, enjoy working with international teams, and are highly organized, we’d love to hear from you.
Main Responsibilities
Ensure local offices comply with all standards set by HQ
Monitor operational KPIs and identify deviations
Maintain and update standardized documentation
Organize and facilitate regular operational meetings with local Heads of Collection
Support implementation of new tools and processes (Dialer/CRM, transcription tools, A/B testing)
Ensure local offices comply with all standards set by HQ
Expected Results
Ensure the transfer collection migration to Delta-M CRM within the area of responsibility is delivered with no downtime and minimal errors
Drive an aligned update of operating rules and release a clear set of guidelines so the team can work in the new CRM without disruption
Ensuring local offices achieve at least 100% of their targets
Professional Qualifications
At least 2 years of relevant experience in collection operations, call-center management, customer service management, or process-operations coordination
Strong understanding of collection KPIs and operational workflows
Ukrainian or russian fluent
English – B1 or higher (daily communication with international teams)
Strong Excel/Google Sheets skills (reporting & tracking), Power BI
Basic knowledge of dialer systems is an asset
Experience working with international or multi-country teams is a plus
Key Competencies
Goal-oriented mindset / orientation toward company goals
Excellent coordination and organizational skills
Analytical mindset: ability to validate reports, KPIs
High attention to detail and process compliance
Flexibility to support multiple markets and adapt to changes quickly
Willingness to business trip