Responsibilities:

• Provide prompt and courteous service to all guests visiting Abu Dhabi Plaza (ADP) Mall, effectively assisting customers and providing complete and accurate information regarding any query;
• Handle customer issues, queries, problems, in a professional and courteous manner so as to achieve service standards and enhance visitor experience to the Mall;
• Listen to guest concerns and direct matters to appropriate staff for resolution;
• Coordinate ADP lost and found program;
• Ensure overall cleanliness and safety of the work area;
• May be asked to support other work areas (this may include, but is not limited to cross training);
• Perform other duties as assigned, individually or in a group;
• As and when required, support ADP management initiatives such as collection of information related to customer feedback related to any promotion/ marketing activity or surveys through distribution of questionnaires or handouts etc
• Coordinate with other service within the Mall, such as Mall operations, facilities management or security with respect to any issues relevant to these areas so as to facilitate response and resolution of problems related to such areas that can impact on customer perception of the facility
• Responsible for proactively resolving customer complaints/ issues within the delegated level of authority or referring the problem for resolution by ADP management, in an efficient, courteous and professional manner
• Responsible for providing high standards of customer service to visitors bearing in mind cultural sensitivities and varying levels of expectations
• Collect and record data from customers, staff, and the public
• File and maintain paper or electronic records and information
• Flexible of wearing company uniform and other occasional costume.
• Ability to enforce and comply with HSE (Health & Safety Environment) standard.
• Willing to appear in public pictures and videos (as per the labour law of Kazakhstan)

Requirements:

• High School Diploma or equivalent
• At least 1-2 years previous guest service experience
• Outstanding guest service skills, including call centre techniques
• Excellent written and verbal communication in Kazakh, Russian, English
• Problem-solving skills
• Advanced computer skills
• Be Friendly, approachable, honest and trustworthy.
• Accept to work on weekends, official holidays, flexible to work in shift and rotated days-off

Terms:

Shift schedule is applied (2/2)