Support manager

М2М Казахстан, Астана 2025-07-26 07:58:14
Откликнуться на astana.hh.kz

Описание

М2M — продуктовая IT-компания. Мы разрабатываем программное обеспечение для музыкальной индустрии.

Наши продукты помогают миллионам пользователей во всем мире заниматься музыкальным творчеством. Наши инновационные решения в сфере музыки разработаны совместно с ведущими мировыми экспертами. М2М участвует в разработке продуктов, которые лидируют в отрасли.

Какие задачи предстоят:

  • Письменное решение пользовательских проблем на английском языке в тикет системе и соц сетях.

  • Закрытие споров в платежных системах.

  • Сбор и анализ входящих пользовательских проблем и предложения по решению этих проблем.

  • Оптимизация текущих рабочих процессов в своей команде и предложения по улучшению рабочих инструментов.

Что мы ждем от тебя:

  • Английский не ниже Upper-Intermediate (B2)

Nice to have: любые другие языки не ниже B1

  • Опыт работы в Support

  • Музыкальное образование (музыкальный бекграунд или умение играть на каком-либо инструменте)

Работая с нами у тебя будет:

  • Развитие: оплачиваем профильное обучение, конференции, курсы английского.

  • Свобода: удаленная работа, гибкий график, можно работать из дома или из коворкинга, затраты на который мы компенсируем.

  • Международный опыт: работа с коллегами из Европы, США и других стран, прокачка английского прямо на работе, по-настоящему международные продукты.

  • Забота: расширенный ДМС с первого дня работы (РФ), скидка на страхование членов семьи, корпоративный психолог, помощь в сложных жизненных обстоятельствах.
Откликнуться на astana.hh.kz

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Карточка вакансии:

  • Должность Support manager
  • Размещено: 2025-07-26 07:58:14
  • Город Казахстан, Астана
  • Зарплата:
  • Компания: М2М