We are a company working on a CPaaS platform that includes voice calls, SMS messages using machine-learning-based speech recognition and call transcription solutions, and provides a flexible public API for sending and receiving calls and messages. Our partners include 3CX and well-known call centers. Our infrastructure is located in Europe, the USA, Singapore, and Australia.

We are seeking an experienced and proactive Team Lead to oversee and drive the successful execution of projects, manage a high-performing team, and maintain seamless communication between technical and product teams. This role requires a combination of strong technical expertise, effective team management, and strategic planning to ensure smooth workflows, on-time delivery, and continuous team growth.

Responsibilities:

Communication with the Product Team

• Maintain direct and consistent communication with the product team to align on goals, priorities, and timelines.
• Assess key tasks from the product team, providing accurate timeline estimates.
• Monitor timelines and promptly report any delays or blockers to the product team.

Task Management

• Ensure every task or epic has an assigned owner responsible for its delivery.
• Maintain a high-level understanding of ongoing work and oversee task progress.
• Monitor boards and stalled tasks weekly to identify and resolve bottlenecks.
• Ensure QA and review processes are efficient, avoiding significant backlogs.

Team Management

• Evaluate team resources and communicate any shortages or surpluses.
• Identify and justify hiring needs when necessary.
• Provide balanced, objective feedback to team members, recognizing achievements and addressing areas for improvement.
• Address performance issues promptly and implement solutions for underperforming team members.
• Delegate tasks effectively, ensuring optimal use of team skills.
• Foster team growth by encouraging skill development and expertise in areas of responsibility.

Technology Management

• Perform technical validation of incoming tasks to ensure feasibility and maintain quality standards.
• Oversee and streamline the release process to support smooth product launches.
• Actively maintain and advance the technical development of projects to align with best practices and modern standards.

Requirements:

• Proven experience as a Team Lead, Engineering Manager, or in a similar leadership role.

• Strong technical background with hands-on experience in software development and automation.

• Strong proficiency in Ruby (Ruby on Rails) or NodeJS. Golang experience is also valued if you're ready to pick up Ruby.

• Exceptional organizational and task management skills.

• Effective communication and collaboration abilities to liaise with cross-functional teams.

• Demonstrated success in team building, resource planning, and providing constructive feedback.

• Expertise in optimizing release and development workflows.

Tech Stack:

• Node.js, MySQL, RabbitMQ, Redis, TypeScript

• Fastify, Express, Jest
  

• Ruby 3+

• Rails 6+, Sinatra

• MySQL 8, ElasticSearch 7, Clickhouse, Redis

• RabbitMQ

• Ansible, Docker, Compose, Grafana, Gitlab CI

Nice to have:

• ​​​​​​Experience with Agile methodologies and tools like Jira or Trello.
• A track record of fostering team growth and addressing performance challenges effectively.

We offer:

• Collaborate with a diverse and talented team: Work alongside colleagues from around the world, bringing unique perspectives and cultural insights to your projects.
• Prioritize your well-being: Stay healthy with comprehensive health insurance, including dental coverage.
• Find your work style: Choose between a modern office environment or the flexibility of remote work.
• Work-life balance: Set a schedule that works for you with our flexible work arrangements.
• Grow your network, earn rewards: Recommend talented friends and get rewarded for successful hires.