IT Software Engineer – Technical Applications Support

SmartCall Казахстан, Алматы 2026-07-06 12:55:53
Откликнуться на almaty.hh.kz

Описание

  • Accountabilities & Responsibilities

  • Receipt and acknowledgement of support requests received via email or telephone.
  • Assignment of support requests to the appropriate Level 2 service areas.
  • Incident, request, problem management
  • Tracking progress of support requests and confirming closure.
  • User profiles: ensuring that requests are properly documented, verified and approved.
  • Maintaining records and statistics of support at the Client requests.
  • General assistance to IT Senior Staff with complex tasks and projects.
  • Define own work targets, in consultation with Client.
  • Carry out other responsibilities as assigned by Client that are related to this job.
  • Conduct system changes, configuration and release management as per Client requirements.
  • Support, configuration and modification of custom SharePoint components, including web parts, page layouts and templates.
  • Modification of existing application logic or code to resolve defects, enhance performance or enable additional functionality, in line with Client requirements.
  • System upgrades activities.
  • Application support, configuration and enhancement of custom business applications and interfaces implemented on SharePoint SE and SharePoint Online, including solutions built using PowerApps and Power Automate.
  • Security administration. Configuration, maintenance and administration of SharePoint sites and site collections, including security, permission levels and access models.
  • Testing.
  • Systems integration / migration.
  • Support and maintenance of custom branding and user interface elements, including configuration or modification of CSS, HTML and JavaScript where required.
  • Analysis of existing SharePoint-based solutions and applications to identify improvement, optimization or stabilization opportunities.
  • Review and validation of changes made to supported applications to ensure quality, stability and compliance with Client standards.
  • Systems installation / decommissioning.

  • Skills and Competencies

  • Knowledge and experience of SharePoint Online, SharePoint SE, PowerApps and Power Automate, including configuration and support of custom solutions. ReactJS / Angular — for building application user interfaces.
  • Experience in service delivery and supports processes and can follow documented guidance.
  • Effective questioning techniques with guidance.
  • Effectively controls communications with customers.
  • Able to use different communication techniques used when interfacing with different customers.
  • Identifies and proactively solves critical problems / performance issues and actions improvement opportunities as quickly as possible to enhance service levels.
  • Understands the importance of the processes used in delivery and support of IT services.
  • Understands the roles and responsibilities associated with the relevant service delivery and support processes.
  • Knows how to monitor service delivery and how to record service delivery actions and failures.
  • Executes service assurance activities and processes.
  • Working with service level agreements.
  • Well-developed customer service and interpersonal skills.
  • Base knowledge and experience of Information Technologies.
  • Ability to work alone and in a team environment.
  • Must be good in English, both spoken and written (knowledge of Kazakh/Russian is a plus).
  • The person must demonstrate the ability to deal with advanced technical issues and the desire to further develop their skills in information technology.
  • Organizational skill, able to gather and consolidate data on a consistent and reliable basis.
  • Attention to detail in order to ensure that data and records are maintained in an accurate and up to date fashion.
  • Ability to take initiative, to maintain confidentiality, to meet deadlines and to work in a Team environment.
  • Customer Focused.
  • Experience in .NET development would be a strong advantage.
Откликнуться на almaty.hh.kz

Похожие вакансии

  • Delivery and Support Director

    DeoniX Казахстан, Алматы, проспект Аль-Фараби, 15к4В 5 дней назад
    ... 7+ years of experience in IT services, enterprise software implementation, professional services, technical support or delivery management. 3+ years ...
    almaty.hh.kz

  • Industrial Services Technical Manager

    Бюро Веритас Казахстан Индастриал Сервисез Казахстан, Алматы 4 дня назад
    ... in Kazakhstan. This includes providing technical support to the Industrial Services Sales ... Specialists to provide the necessary technical support..Monitor the department QMS documentation ...
    almaty.hh.kz

  • IT Engineer

    Международный Аэропорт Алматы, АО Казахстан, Алматы, улица Майлина, 2 5 дней назад
    ... 3 years of experience in IT operations, system support, IT service coordination, and IT project support, including work with external contractors. Higher education in IT, computer science, engineering, or a related technical field. Solid understanding of ...
    almaty.hh.kz

  • IT Engineer

    Международный Аэропорт Алматы, АО Казахстан, Алматы, улица Майлина, 2 20 дней назад
    ... 3 years of experience in IT operations, system support, IT service coordination, and IT project support, including work with external contractors. Higher education in IT, computer science, engineering, or a related technical field. Solid understanding of ...
    almaty.hh.kz

  • IT O+O Specialist

    Лореаль Казахстан Казахстан, Алматы, улица Кунаева, 77 11 дней назад
    ... IT solutions through training, support, and communication. Become a product ... applications (MS PowerPoint, MS Excel). Technical Knowledge: Familiarity with digital landscape in IT e.g. web development, mobile applications, data management, cloud computing, ...
    almaty.hh.kz

  • IT Helpdesk Specialist

    PricewaterhouseCoopers Казахстан, Алматы, проспект Аль-Фараби, 34 12 дней назад
    ... looking for: University degree in IT or related area; Experience in Helpdesk, Technical support or similar IT positions; Customer service attitude; Very ...
    almaty.hh.kz

  • On-site Technology Support Specialist (Associate)

    EY (Ernst & Young) Казахстан, Алматы, площадь Esentai 17 дней назад
    ... The On-site Technology Support team helps employees resolve technical issues and ensures smooth operation of IT services within the office. In this role, you will provide hands-on user support, work with hardware and software, and contribute to maintaining ...
    almaty.hh.kz

  • Technical Project Coordinator (Entry Level)

    от 500 до 2000 USD
    OUTSOURCE PRO Казахстан, Алматы, улица Николая Чаплина, 71/66 день назад
    Project Engineer Location: On-site | Full-time | Almaty (Evening shift)Department: Client Operations We are looking for a Technical Project Coordinator to support engineering and manufacturing projects for ...
    almaty.hh.kz

  • IT manager

    Smart Solutions Personnel Казахстан, Алматы, улица Панфилова, 98 6 дней назад
    ... mentoring; Manage IT budget, resources, vendors, and external service providers; Lead infrastructure, digital transformation, and system implementation projects; Collaborate with local business stakeholders and international teams to support business needs ...
    almaty.hh.kz

  • Full Stack Test Engineer Trainee

    до 300000 KZT
    Andersen Казахстан, Алматы 3 дня назад
    ... -growing areas of IT. The Full-stack QA Traineeship at Andersen is an opportunity to learn modern testing approaches, explore automation, expand your technical expertise, and join the team upon successful completion of the program. Applications are open in ...
    almaty.hh.kz

  • IT specialist

    АНКОР Центральная Азия Казахстан, Алматы, Бостандыкский район 18 дней назад
    ... rooms, and office equipment. Manage IT assets, software licenses, and hardware procurement. Support IT security, backup processes, and technical documentation. Support mobile and office telephony systems. ...
    almaty.hh.kz

  • Intern in Canada Visa Application Centre

    The Mission of the International Organization for Migration in Kazakhstan, межправительственная организация Казахстан, Алматы, улица Каныша Сатпаева, 29/6 25 дней назад
    ... of all. It does so by providing services ... provide administrative support for the CVAC operated by ... agreements. Enhance computer, technical skills and software skills by using different business applications. Develop interpersonal and intercultural skills, ...
    almaty.hh.kz

  • IP Engineer

    Хуавей Текнолоджиз Казахстан Казахстан, Алматы, проспект Достык, 210Б 17 дней назад
    ... to support key IP projects and provide network market insights in other industries,--Be responsible for product solutions, prepare relevant technical documentations for customers, present ... IT products,-Certificate with IT related field or ICT competition ...
    almaty.hh.kz

  • Junior DevOps Engineer

    от 1500 до 2000 USD
    Mad Devs Казахстан, Алматы 18 дней назад
    ... our SaaS productivity stack. Internal support — be the first line of help for employees with IT issues; resolve, escalate, and document. ...
    almaty.hh.kz

  • Выездной IT специалист

    от 200000 до 500000 KZT
    IT Support Group Казахстан, Алматы, Янтарная улица, 58В 11 дней назад
    ... самая большая сервисная IT компания в Казахстане - IT Support Group. Управляем ИТ-инфраструктурой 250 ... вместе с командой- IT Support Group Откликайтесь на нашу вакансию, ... , Инженер техподдержки (IT support), Технический специалист, Специалист по сетям, ...
    almaty.hh.kz

  • Project Coordinator

    Crystalia Glass LLC Казахстан, Алматы месяц назад
    ... to ensure estimates remain accurate. Technical Support Provide technical support to estimators during the proposal ... , engineering, project coordination, estimation or technical project support. Experience reviewing architectural drawings, floor ...
    almaty.hh.kz

  • Technical Consultant (Enterprise Storage Solutions)

    LavoroSolutions Казахстан, Алматы 20 дней назад
    ... NAS SAN environments. Lead or support POCs, benchmarks, system configurations, and solution deployments. Design and deliver technical presentations, architecture workshops, and solution ...
    almaty.hh.kz

  • Technical Product Manager — Integrations & Platform

    Connectivity Solutions (Коннективити Солюшнз) Казахстан, Алматы, улица Климента Тимирязева, 28В 19 дней назад
    ... that can support the workflows of enterprise and ... CCaaS provider (Software for Call Centers) embeds inside ... who focuses on it fully rather than splitting attention across the broader product. Were looking for a Technical PM to own the integrations ...
    almaty.hh.kz

  • Lead Engineer (Microsoft)

    Неткрэкер Текнолоджи Казахстан Казахстан, Алматы, проспект Назарбаева, 223блок2Б 12 часов назад
    ... and support flexibility. Resilience & adaptability. 30+ years ... of software solutions and professional services enables ... Lead Engineer to oversee our global Windows ... a technical expert who can drive innovation ... our IT infrastructure. What you’ll do: Team ...
    almaty.hh.kz

  • Solution Engineer

    Andersen Казахстан, Алматы, проспект Юрия Гагарина, 124 9 дней назад
    ... consumers. Applying strong software engineering practices, including clean code, modular design, automated testing, CI CD, observability, secure development, and maintainable architecture. Partnering with business and technical stakeholders to translate ...
    almaty.hh.kz

  • Accountant

    от 466500 до 466500 KZT
    BRITISH COUNCIL (KAZAKHSTAN) (БРИТИШ КАУНСИЛ (КАЗАХСТАН)) Казахстан, Алматы, микрорайон Самал-2, 97 4 дня назад
    ... .• Experience with accounting or ERP software 1C and preferably SAP.• Experience ... Kazakhstan. Mobility relocation visa sponsoring support will not be provided.British ... , diversity and inclusion and welcome applications from all sections of the ...
    almaty.hh.kz

  • Middle Machine Learning Engineer – Financial Applications

    Частная компания Investbanq Tech Lab Limited Казахстан, Алматы, проспект Ермека Серкебаева, 101 11 дней назад
    ... Learning Engineer to drive the development of advanced AI and machine learning solutions for financial applications. You will take charge of ... solutions; Technical innovation & problem solving leverage state- ... support); build RAG pipelines over structured ...
    almaty.hh.kz

  • IT Manager

    KT&G GLOBAL KAZAKHSTAN (КЕЙ-ТИ-ЭНД-ДЖИ ГЛОБАЛ КАЗАХСТАН) Казахстан, Алматы 12 дней назад
    ... and existing IT solutions. Establish and drive change management processes to support employee onboarding, maximize system adoption, ... stakeholders (non-technical users) and external partners. 3. ... -code business applications using Microsoft 365 tools (Power ...
    almaty.hh.kz

  • Senior Technical Safety Engineer

    WOOD KSS Казахстан, Алматы 16 дней назад
    ... recruiting for Senior Technical Safety Engineer with extensive experience in the oil and gas petrochemical industry. Responsibilities: Act as TS Technical Authority providing input in design ... assessment tasks in support of field projects, medium small ...
    almaty.hh.kz

  • HR Business Partner IT&Tech

    Connectivity Solutions (Коннективити Солюшнз) Казахстан, Алматы, улица Тимирязева, 28В 3 дня назад
    ... HR data and improve processes Support L&D initiatives (budgeting, feedback) ... and quickly adapt to change IT Recruitment (30%) Partner with hiring managers to define candidate profiles Manage full-cycle recruitment for technical and business roles Build and ...
    almaty.hh.kz

  • Technical Sales Support Engineer CWB/SCB/MTB

    Метсо Казахстан Казахстан, Алматы, Алмалинский район, улица Жамбыла, 100 2 дня назад
    ... industries, is looking for a Technical Sales Support Engineer CWB SCB MTB. This position ... ERP CRM systems. Whats in it for you An inspiring purpose - ... making a positive change. Worldwide support - Leverage our network of peers ...
    almaty.hh.kz

  • Fullstack QA Engineer Mobile

    TANGEM AG Казахстан, Алматы 27 дней назад
    ... solutions offer multi-support of a growing number of ... comprehensive validation of mobile applications and specialized smart card software. API Validation: Perform rigorous testing ... -server interaction; Solid technical background and understanding of modern ...
    almaty.hh.kz

  • Специалист по продажам в IT сфере

    X NET Казахстан, Алматы, проспект Достык, 282 день назад
    ... мы ищем менеджера по продажам IT‑решений. ЧТО ПРЕДСТОИТ ДЕЛАТЬ: Продажа комплексных IT-решений: серверное и сетевое оборудование, ... Готовность обучаться и развиваться в IT-сфере Не упусти возможность стать ...
    almaty.hh.kz

  • IT-менеджер / Системный администратор

    от 600000 KZT
    Торговый дом ИНВОЛЬТ Казахстан, Алматы, улица Бродского, 182 10 дней назад
    ... развития;— Возможность стать руководителем IT-функции компании по мере роста ... сотрудников с точки зрения IT;— участвовать в разработке внутренних IT-регламентов и стандартов. Основные задачи IT-инфраструктура — обслуживание и настройка рабочих ...
    almaty.hh.kz

  • Ventilated Façade Design Engineer

    Orlanda Engineering OÜ Казахстан, Алматы, улица Байзакова, 280 9 дней назад
    ... in line with applicable standards Support the selection and optimization of materials, systems, and technical solutions Collaborate with architects, engineers, ...
    almaty.hh.kz

  • Backend Senior PHP Developer

    Genesis Group AG Казахстан, Алматы 2 дня назад
    ... Collaborate with Tech Lead on technical decisions, architecture discussions, and estimation Support teammates through code reviews, knowledge ... better? and then actually do it CI CD & Process Work within ...
    almaty.hh.kz

  • Серверный специалист (Linux / Infrastructure Engineer)

    от 400000 KZT
    IT Support Group Казахстан, Алматы, Янтарная улица, 58В 17 дней назад
    ... специалиста в крупнейшую сервисную IT-компанию Казахстана — IT Support Group. Уже более 10 лет ... Работа в крупнейшей сервисной IT-компании Казахстана Сильная инженерная команда ... в разных направлениях IT-инфраструктуры Почему стоит присоединиться к ...
    almaty.hh.kz

  • Java Support Engineer

    БЭЛЛ ЛАБС (BELLSOFT) Казахстан, Алматы 10 дней назад
    ... software ... IT industry. You will work together ... Support Engineer who will be responsible for ... Engineer or Sustaining Engineer or UI Developer; 1+ years of Java development, preferably with a focus on enterprise applications; Experience with either Core Java ...
    almaty.hh.kz

  • Менеджер по продажам IT-решений (холодные B2B-продажи)

    InnGress Казахстан, Алматы, улица Егизбаева, 13 10 дней назад
    ... потребности бизнеса и презентовать IT-решения компании; развивать долгосрочные отношения ... крупными корпоративными клиентами и интересными IT-проектами; поддержку опытной технической команды ... и не боитесь холодных звонков; ✔ IT для вас — не просто набор ...
    almaty.hh.kz

  • Менеджер по работе с клиентами

    от 250000 KZT
    IT Support Group Казахстан, Алматы, Янтарная улица, 58В 19 дней назад
    IT Support Group — крупнейшая IT-сервисная компания Казахстана с 18-летней историей успеха, предоставляющая IT-услуги более чем 250 крупным ... в сфере услуг. Приветствуем понимание IT-услуг, способность быстро осваивать новые ...
    almaty.hh.kz

  • Junior-специалист по IT-инфраструктуре и автоматизации

    ИТКОЛ-сервеинг Казахстан, Алматы 5 дней назад
    ... в роли junior system administrator, IT support L2, junior DevOps engineer или администратора облачных сервисов; Владеете ... поддержки удаленных команд и облачной IT-инфраструктуры; Интерес к ИИ-инструментам ...
    almaty.hh.kz

  • QA Automation Trainee

    до 300000 KZT
    Andersen Казахстан, Алматы, проспект Юрия Гагарина, 124 2 дня назад
    ... the program. Applications are open in Kazakhstan: candidates ... CD and software development processes. Participation in educational or pet projects. What makes our traineeship great: Experienced mentors and regular technical reviews. Youll always know what ...
    almaty.hh.kz

  • QA Automation Trainee

    от 300000 KZT
    Andersen Казахстан, Алматы, проспект Юрия Гагарина, 124 3 дня назад
    ... the program.Applications are open in Kazakhstan: candidates ... CD and software development processes. Participation in educational or pet projects. What makes our traineeship great: Experienced mentors and regular technical reviews. Youll always know what ...
    astana.hh.kz

  • Senior Data Integration Engineer

    Epam Kazakhstan (Эпам Казахстан),ТОО Казахстан, Алматы, проспект Жибек Жолы, 135/10А 2 дня назад
    ... a Senior Data Integration Engineer with expertise in data management ... business challenges by developing technical solutions aligned with quality and technical standards Perform code reviews and ... working environment, whether it is the vibrant office or ...
    almaty.hh.kz

  • AI Engineer

    Andersen Казахстан, Алматы, проспект Юрия Гагарина, 124 месяц назад
    ... , and support data-driven decision-making. The ... without technical expertise. It enables businesses to deploy plug- ... SaaS applications using React Next.js, including ... AI Engineer for 2+ years. Hands-on ... -ready software. Experience setting up full development ...
    almaty.hh.kz

Карточка вакансии:

  • Должность IT Software Engineer – Technical Applications Support
  • Размещено: 2026-07-06 12:55:53
  • Город Казахстан, Алматы
  • Зарплата:
  • Компания: SmartCall