Job Title
Senior Fraud Specialist
Rank (T Level)
T5
Division and Department
Sales and Marketing
Reports to
Market Place Manager
2. Job Objective (will be advertised in our Job Boards)
· Operation and improvement of the fraud control system:
· Propose and coordinate the implementation of fraud detection technologies and rules.
· Support the development of risk management and fraud control policies and processes.
· Update on new fraud trends and propose appropriate preventive measures.
· Reporting and training:
· Prepare periodic reports on fraud trends, situations, and the effectiveness of control measures.
· Conduct internal training on fraud recognition and prevention for other teams.
3. Key Responsibilities (will be advertised in our Job Boards)
· Operate the FRS system; review, assess, and handle periodic fraud alerts.
· Receive and organize investigations into fraud cases; collect evidence and propose handling measures.
· Ensure all handling actions comply with internal regulations and applicable laws in each market.
4. Job Requirements (will be advertised in our Job Boards)
· Bachelor's degree in Business Administration, Economics, Statistics, Data Science, or related field
· Minimum 2 years of experience in fraud handling, internal control, internal investigation, or risk operations.
· Strong interviewing and case investigation skills.
· Good communication skills with the ability to present complex findings in a clear and concise manner to stakeholders at all levels
· Strong attention to detail and problem-solving skills with a proactive and results-oriented mindset
5. KPIs & Performance Evaluation (internal)
· 1st month: (Adaptiveness)
o Familiarization with tools
o Build engagement with cross function team to identify spots for review and current fraud exposure situation
o Participate in local projects- assigned with lead
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· 2nd month: 1 on 1 follow through
o Work with Regional team for scaled up issues
· 3rd month: (Functional Review)
o Lead a project(s) with scale
o Provide solutions for identified fraud risks
· 4th month: 1 on 1 follow through
o Review on past months key escalations
o Identify process gaps and propose long term solution
· 5th month: (Regularization Review)
Review past 5 mos. key projects and impact