We are looking for an IT Administrator / IT Service Desk Specialist who will provide first-level technical support for our employees, ensure smooth IT operations, and maintain a high level of user satisfaction across the organization. The role combines hands-on infrastructure support with service desk responsibilities.

Key Responsibilities

IT Support & Service Desk

• Act as the single point of contact (SPOC) for all IT-related issues in office
• Receive, log, and manage service requests via a ticketing system (e.g., Jira)
• Provide timely resolution of hardware, software, and network issues
• Escalate complex issues to higher-level support when necessary
• Ensure compliance with SLA requirements

Access Management & Identity Governance

• Process and validate user access requests
• Verify correctness and completeness of access requests before approval
• Collaborate with IAM team on access-related tasks

Hardware & Asset Management

• Prepare and provide equipment to new employees
• Collect and manage equipment from offboarded employees
• Maintain accurate asset inventory (hardware & software)
• Perform diagnostics and minor repairs of office equipment

Workstation & Software Support

• Configure and maintain Mac and Windows devices
• Install, configure, and troubleshoot software applications
• Provide continuous technical support to end-users
• Support office equipment and company events

Infrastructure & Systems

• Assist with network configuration and troubleshooting in collaboration with the network infrastructure team
• Support Google Workspace and other enterprise tools

Security & Compliance

• Maintain IT security measures (antivirus, firewalls, etc.)
• Implement and support network security settings
• Collaborate with the information security team

Documentation & Knowledge Management

• Maintain knowledge base for common issues and solutions
• Document support activities, processes, and procedures

Nice to Have

• ITIL practice implementation
• Support scalability of IT services as company grows
• Automating routine processes using AI

Skills, Knowledge and Expertise

• Minimum 3 years of experience in IT support / service desk
• Experience working with access requests and user provisioning processes

Technical Skills

• Strong knowledge of:
  • Windows and macOS
  • Basic networking (TCP/IP, routing, switching)
• Experience with:
  • Ticketing systems (e.g., Jira)
  • Remote support tools (e.g., Chrome Remote Desktop)
  • MDM systems (JAMF, ZOHO)
  • Google Workspace
• Understanding of:
  • Access management processes and request validation
• Basic knowledge of Linux OS
• Familiarity with network equipment (Mikrotik, Cisco, HP Aruba, Ubiquiti is a plus)
• Strong problem-solving and troubleshooting skills
• Excellent communication skills (English Intermediate or higher)
• Customer-oriented mindset with a focus on service quality
• Ability to work independently and prioritize tasks

Conditions & Benefits

• Stable salary, official employment.
• Health insurance.
• Access to professional counseling services including psychological, financial, and legal support.
• Discount club membership.
• Diverse internal training programs.
• Partially or fully paid additional training courses.
• All necessary work equipment.